Salesforce Developer - Contact Center

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Job Details
SUMMARY
Salesforce COntact Center / Integration Developer with extensive experience integrating Salesforce (Service Cloud, OmniChannel, Voice/CTI) with Genesys and NICE CXone contact center platforms. Strong hands-on background designing and building APIs (REST/SOAP), authoring and transforming JSON payloads, and implementing secure, scalable integrations across CRM and CCaaS ecosystems. Proven partner to Solution Engineers and Architects to translate requirements into reliable technical solutions, including call flows, scripting, and end-to-end voice routing.
SKILLS

• Salesforce:Service Cloud, OmniChannel, Salesforce Voice/CTI concepts, Lightning, Apex (REST services), Flow, Platform Events, Named Credentials, External Services, Connected Apps

• Contact Centers:Genesys Cloud(Architect, Data Actions, Web Services),NICE CXone(Studio, ACD, APIs, scripting)

• Integration:RESTful API design, webhooks, event-driven patterns, middleware (as applicable), data mapping, idempotency, retries, error handling

• Data Formats:JSON (advanced), XML, JWT/OAuth2, headers, request/response schemas

• Dev Practices:Git, CI/CD concepts, logging/monitoring, unit/integration testing, Agile/Scrum

• Collaboration:working closely with Solution Engineers, Architects, Security, and Operations teams

Experience & Educational Requirements:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 2+ years of directly-related or relevant experience, preferably in software designing and development.
Preferred Certifications:
Android Development Certification
Microsoft Asp.Net Certification
Microsoft Certified Engineer
Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF
Certified Scrum Master
SAFe Agile Certification
DevOps Certifications like AWS Certified DevOps Engineer
Skills & Knowledge:
Behavioral Skills:
Critical Thinking
Detail Oriented
Interpersonal Communication
Learning Agility
Problem Solving
Time Management
Technical Skills:
API Design
Cloud Computing Methodologies
Integration Testing & Validation
Programming/Coding
Database Management
Software Development Life Cycle (SDLC)
Technical Documentation
Web Application Infrastructure
Web Development Frameworks
Tools Knowledge:
Cloud Computing Tools like AWS, Azure, Google cloud
Container Management and Orchestration Tools
Big Data Frameworks like Hadoop
Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
Microsoft Office Suite
NoSQL Database Platforms like MongoDB, BigTable, Redis, RavenDB Cassandra, HBase, Neo4j, and CouchDB
Programming Languages like JavaScript, HTML/CSS, Python, SQL
Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned