At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world’s most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.
Job PurposeAs the Salesforce Core Leader based in London, you will drive technical excellence, solution delivery, and commercial growth across our Salesforce practice. In this role, you will lead development teams, partner closely with enterprise clients on complex Service Cloud and Salesforce Core implementations, and spearhead technical presales initiatives including RFPs and estimations. You will bridge deep technical mastery with GTM strategy by developing innovative solution accelerators and delivering high-impact client presentations. Serving as a trusted advisor to both clients and internal teams, you will champion platform best practices and shape the future of digital commerce solutioning.
Key Responsibilities- Direct and mentor Salesforce project development teams, ensuring clear alignment with client needs, development processes, and overall project success.
- Spearhead presales activities, including responding to RFPs/pursuits, constructing effort estimates, building demos, and delivering client presentations.
- Lead client discussions to showcase Astound Digital's Salesforce capabilities, tailoring offerings and proactively developing solution accelerators to support GTM initiatives.
- Provide expert consultation to clients and internal teams on Salesforce best practices, architectural design, and process improvement opportunities.
- Manage client escalations professionally and efficiently, taking complete ownership to drive rapid issue resolution.
- Stay updated on market trends and emerging Salesforce features, continuously applying platform innovations to elevate project outcomes.
- Deliver thought leadership on Salesforce methodologies, tools, and best practices to foster continuous delivery improvement across the organization.
Qualifications and Skills
- 10+ years of overall technical implementation experience, including a minimum of 4 years serving as an SME or Leader for Salesforce Core (specifically Service Cloud).
- 5+ years of hands-on Apex programming (triggers, controllers, classes) and 3+ years with Lightning Web Components (LWC) or Lightning Aura Components.
- 2+ years of proven team leadership experience managing technical development teams through full Salesforce SDLC lifecycles.
- Demonstrated capability in estimating RFP pursuits, building solution models, and documenting core assumptions.
- Hands-on proficiency with standard Salesforce APIs (REST, Bulk, Streaming), Salesforce data tools, and Lightning Framework.
- Solid understanding of software architecture design using object-oriented principles, modularity, design patterns, and complex application logic.
- Excellent technical documentation skills, foundational knowledge of project management, and a strong understanding of end-to-end Salesforce delivery processes.
Candidates must be local to London.
What we offer in return- Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
- Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
- Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
- Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.
Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!
Skills Required
- 10+ years of overall technical implementation experience
- At least 4 years as a Salesforce Core SME or leader, specifically with Service Cloud
- 5+ years of hands-on Apex programming, including triggers, controllers, and classes
- 3+ years with Lightning Web Components or Lightning Aura Components
- 2+ years leading technical development teams through full Salesforce SDLC lifecycles
- Experience estimating RFP pursuits, building solution models, and documenting core assumptions
- Hands-on proficiency with Salesforce REST, Bulk, and Streaming APIs
- Proficiency with Salesforce data tools and the Lightning Framework
- Understanding of object-oriented software architecture, modularity, design patterns, and complex application logic
- Excellent technical documentation skills
- Foundational project management knowledge
- Strong understanding of end-to-end Salesforce delivery processes
- Must be local to London
Astound Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astound Digital and has not been reviewed or approved by Astound Digital.
-
Healthcare Strength — Health and medical coverage is described as comprehensive, with wellbeing resources such as Employee Assistance Programs included in the package. Company and role materials consistently position healthcare as a core pillar of the offering.
-
Leave & Time Off Breadth — Structured annual leave, paid time off, and parental leave are highlighted across materials. Time off is portrayed as both available and encouraged, supporting practical use rather than just policy on paper.
-
Wellbeing & Lifestyle Benefits — Flexible work arrangements (remote, hybrid, or in-office by location) and flexible hours are emphasized as part of the total rewards. The culture is framed around support for work-life balance and wellness.
Astound Digital Insights
What We Do
We are a boutique digital consultancy delivering end-to-end, frictionless, customer experiences by leveraging technology, data and AI, design and marketing for the world’s most innovative brands. Our proven expertise, adaptability, collaborative approach and trusted guidance give our clients the confidence to successfully navigate the ever-changing digital landscape.
