Salesforce Business/System Analyst

Join our dynamic team at IC Markets as a Salesforce Business/System Analyst and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

We are seeking a skilled Salesforce Business Analyst to play a critical role in our CRM transformation program, migrating from a legacy CRM to Salesforce CRM. The successful candidate will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with the specific needs of a trading business.

This role requires strong experience in requirement gathering, documentation, and Salesforce process design, as well as knowledge of trading operations, client onboarding, partner hierarchies, and regulatory/compliance workflows.

What We’re Looking For:

Requirements Gathering & Analysis

• Engage stakeholders across Sales, Partners, Compliance and Support teams to understand business needs.
• Conduct workshops, interviews, and process analysis to document requirements.
• Translate business needs into clear user stories and acceptance criteria.
• Identify opportunities for process automation and Salesforce-driven improvements.
  

Solution Design Support

• Collaborate with the Product Owner, Salesforce Architect and Developers to design scalable solutions.
• Ensure that proposed solutions align with Salesforce best practices and trading business requirements.
• Contribute to defining data models, workflows, and user access/security models.
  

Documentation & Training

• Maintain detailed process documentation, data dictionaries and user guides
• Create user guides, training materials, and system documentation for end users.
• Support knowledge transfer between technical teams and business stakeholders.
  

Testing & Validation

• Define and execute test cases for system testing, integration testing, and UAT.
• Validate that delivered solutions meet business requirements and are fit for trading workflows.
• Identify, log, and track issues until resolution.
  

Communication & Stakeholder Management

• Act as the primary liaison between business users and technical implementation teams.
• Facilitate demos, status updates, and workshops with stakeholders.
• Communicate progress, risks, and dependencies effectively to management.

Qualifications:

Qualifications & Experience:

• 3+ years of experience as a Salesforce Business Analyst
• Proven experience in CRM migrations or system transformation projects
  
• Strong knowledge of Salesforce Data Model and Core Clouds
• Experience in the trading or financial services sector (client onboarding, partner management, compliance workflows).
• Ability to write detailed user stories, acceptance criteria, and process flows
• Familiarity with Agile/Scrum delivery methodologies
• AI Skills: 
  • Ability to write effective prompts for AI tools (Claude)
  • AI-assisted testing — experience using AI tools to generate, review, and optimise test cases, identify edge cases, and support UAT preparation.

Advantageous Experience

• Salesforce Administrator or Business Analyst Certification.
  Experience working with data migration projects and large data sets.
• Agentforce understanding of Agentforce agents, Einstein Copilot, and AI-powered automation; identifying where AI agents can automate processes, assist support agents, or surface CRM insights

Working Schedule:

Monday to Friday: 09:00 – 17:00 (Hybrid Model: 3 days from the office, 2 days from home)

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority.
• Future Security –
  We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• MadBenefits - An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you.

Your next big opportunity starts here!

• Apply now at icmarkets.bamboohr.com/careers and let’s build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.