Salesforce Business Analyst/Administrator

Posted 3 Hours Ago
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Heredia, Heredia
Senior level
Healthtech • Logistics • Pharmaceutical
We are united in our responsibility to create healthier futures
The Role
The Salesforce Business Analyst/Administrator will evaluate client needs, define requirements, and manage changes in IT solutions to enhance performance. The role includes analyzing performance metrics, developing user stories, supporting testing processes, and collaborating with stakeholders to implement effective solutions.
Summary Generated by Built In

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details

  • Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advice on options
  • Provides experienced services including defining requirements, developing and/or maintaining computer applications/systems to meet client's needs
  • Takes accountability for end-to-end implementation and realization of the use of a variety of IT solutions by working with staff, contractors, and vendors
  • Analyzes performance metrics to ensure user satisfaction
  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
  • Supports various reporting and analytical functions necessary for the accurate maintenance of the solutions
  • Identifies, pursues, and closes engagements for solutions practice and helps troubleshoot issues that arise from translation of requirements
  • Analyzes customer's operations to understand their strengths and weaknesses to determine opportunities for improvements
  • Supports in review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
  • Keeps stakeholders informed of problems, issues, and resolutions and manages their expectations
  • Works in close collaboration with business partners and developers to ensure consistent understanding of business processes and requirements
  • Interacts with IT staff including business area management, portfolio managers, vendors, consultants, and other contractors
  • Supports project planning and coordination among different project teams
  • Partners internally with business partners, and externally with Clients elicit business requirements that describe the desired the technical/analytical solution
  • Develops and authors user stories (and business cases) applying generally accepted techniques to convey the expectation
  • Develops low fidelity mock-ups and annotated illustrations that convey the expected deliverable and user experience
  • Participates in backlog grooming, prioritization, and estimation process
  • Leverages data to tell the story of current performance and highlight opportunities for improvement, influencing senior leaders to act based on analytical insights


Experience & Educational Requirements:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. 4+ years of directly-related or relevant experience, preferably in client software solutions design or management of IT Operations.
Preferred Certifications: Certified Business Analysis Professional (CBAP) Lean Six Sigma ITIL, ITSM Certifications Skills & Knowledge: Behavioral Skills: Critical Thinking Detail Oriented Collaboration Multitasking Problem Solving
Technical Skills: Application Design and Management, Data Security Database Management Systems Information Security Strategy Server Technologies Software Design and Testing Technical Documentation
Tools Knowledge: Microsoft Office Suite Business Intelligence Tools like Tableau, Power BI Programming and Development Languages - JavaScript, HTML/CSS, Python, SQL CRM platforms such as SAP, Salesforce
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: Cencora Costa Rica Limitada
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Top Skills

Salesforce

What the Team is Saying

Jason
Silvana
The Company
HQ: Conshohocken, PA
46,000 Employees
Hybrid Workplace
Year Founded: 1871

What We Do

Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.



Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.



No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.

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Cencora Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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