Salesforce Analyst

SUPPORT PROCESS FOR OUR INTERNAL STAKEHOLDERS

As a Salesforce Analyst within the Global Business Systems team, you will support the Salesforce platform and contribute to the improvement of business processes. You will work closely with business analysts and stakeholders to address operational challenges within our growing organization. You'll assist in maintaining data integrity, supporting user requests, and helping to enhance system productivity.

WHY YOU SHOULD JOIN OUR BUSINESS OPERATIONS TEAM:

As a Salesforce Analyst, you'll have the opportunity to contribute to our systems and processes, supporting team efficiency and helping ensure positive outcomes for end users. This is a great role for those who enjoy working with data, supporting users, and contributing to process improvements. You’ll collaborate with internal marketing, sales, and customer success teams to ensure smooth operations. Your problem-solving skills will be useful in identifying and addressing operational challenges.

WHAT YOU BRING TO THE TABLE

• 2–4 years of experience as a Business Systems Analyst or Salesforce Analyst in a B2B SaaS or tech environment.
• Hands-on experience supporting Salesforce across multiple departments (Sales, Marketing, CS, Finance, etc.).
• Strong communication skills and confidence leading conversations with stakeholders to clarify needs, challenge assumptions, and propose realistic solutions.
• Experience writing user stories, managing Jira tickets, and participating in backlog grooming and sprint ceremonies.
• Comfortable working in ambiguous environments and scoping loosely defined problems into structured requirements.
• Familiarity with Salesforce reporting, object modeling, user permissions, and system configuration.
• Bonus: Experience with tools in our stack (e.g., Marketo, Gainsight, NetSuite,DealHub,Salesforce).
• A self-starter mindset—you're always looking for ways to improve processes and don’t wait to be told what to do.

HOW YOU'LL RAMP:

By Day 30...

• You’ll gain an understanding of the Sisense product and our internal operations processes.
• You’ll familiarize yourself with the basics of our Salesforce setup.
• You’ll learn about the sales process and key roles within the customer lifecycle.
• You’ll become acquainted with the tech stack.

By Day 60...

• You’ll be introduced to our current processes and tools.
• You’ll assist the team with day-to-day Salesforce support.
• You’ll contribute to maintaining team documentation.
• You’ll help with basic Salesforce requests and tasks.

By Day 90…

• You’ll assist in identifying and suggesting process improvements for marketing, sales, and customer success teams.
• You’ll support communication with stakeholders regarding Salesforce updates and changes.
• You’ll participate in discussions about improving day-to-day operations.
• You’ll help monitor basic application usage and provide initial support to users.
• You’ll assist with other related operational tasks as needed.

About Sisense:

Sisense stands as a beacon of light in the embedded analytics landscape, recognized globally for pioneering solutions that infuse intelligence into every facet of business. As we continue on our journey and explore the vast opportunities of the API economy, we're positioning ourselves for unprecedented growth.

Our vision is bold and transformative: a future where analytics and insights underpin every decision, every process, and every interaction. Our team, an amalgamation of diverse perspectives and unique skills, is our secret weapon. At Sisense, we foster a culture of innovation, collaboration, and inclusivity, powering our relentless drive to redefine what's possible in the world of analytics.

Join us in this ambitious journey. This position offers more than a job; it's a chance to reshape the industry, redefine the future of analytics, and be a part of a team that's pushing boundaries. Let's shape the future of analytics together.

**USA Only

For roles in the US, Applicants must be authorized to work in the US as we are unable to provide employer sponsorship at this time.

CO Posting: The base pay range for candidates located in Colorado is $70,000-$90,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs. A bonus, equity, commissions, and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This position may be considered a promotional opportunity. The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in Colorado. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.

NYC and CA Posting: The base pay range for candidates located in New York City and California is $70,000-$90,000 (/yr). The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to market location, internal equity, job-related knowledge, experience and training, education, skill sets, and other business and organizational needs.The disclosed salary range represents an estimate of the base compensation for candidates who can or will be located in New York City or California. This range may vary with respect to candidates whose primary work location is outside those jurisdictions.