Salesforce AI / Agentforce Developer

The Salesforce AI / Agentforce Developer will design, develop, and implement AI-driven solutions within the Salesforce ecosystem. This role focuses on leveraging Agentforce capabilities and Einstein AI to build intelligent, autonomous agents and enhance CRM workflows across Sales, Service, Marketing, and Commerce Clouds. You’ll combine strong platform development skills (Apex, LWC, Flows) with cutting-edge agentic AI practices (Prompt Builder, RAG, toxicity detection) to deliver secure, scalable, and high-performing solutions.

Key Responsibilities

Platform Architecture & Solution Design

· Configure Agentforce features for contact center and CRM use cases (Service Console, Omni-Channel, Supervisor Console, Agent Productivity tools).

· Design agentic workflows using Agentforce Activator and pre-built skills tailored to roles/industries.

· Define future-state architecture that incorporates Einstein AI, Prompt Builder, Prompt Store, and Agent Library for reusable AI patterns.

· Configure Sales, Service, Marketing, and Commerce Cloud features (object model, validation rules, security, profiles/permissions, sharing).

· Apply security-by-design for agent operations (data masking/de-masking, toxicity detection, principle of least privilege).

Responsibilities

Key Responsibilities

1. Platform Architecture & Solution Design

· Configure Agentforce features for contact center and CRM use cases (Service Console, Omni-Channel, Supervisor Console, Agent Productivity tools).

· Design agentic workflows using Agentforce Activator and pre-built skills tailored to roles/industries.

· Define future-state architecture that incorporates Einstein AI, Prompt Builder, Prompt Store, and Agent Library for reusable AI patterns.

· Configure Sales, Service, Marketing, and Commerce Cloud features (object model, validation rules, security, profiles/permissions, sharing).

· Apply security-by-design for agent operations (data masking/de-masking, toxicity detection, principle of least privilege).

 

2. Development & Customization

· Build Lightning Web Components (LWC), Apex classes/triggers, Visualforce pages, and Flows with high test coverage.

· Optimize code for governor limits, SOQL/SOSL performance, and scalable transaction patterns.

· Use Agentforce for Developers in VS Code and Code Builder, leveraging CodeGen/xGen-Code for text-to-code, code explanation, unit test generation, and AI-assisted debugging.

· Establish reusable component libraries and prompt assets aligned to development standards.

 

3. AI & Advanced Capabilities

· Implement agentic workflows for automation and decision-making across customer, agent, and supervisor journeys.

· Enable Einstein features (Agent Assist, Case Classification, Next Best Action, Predictive Routing) to boost productivity and CX.

· Deliver Retrieval Augmented Generation (RAG) with governed knowledge sources; design prompt strategies and guardrails.

· Instrument real-time analytics and operational dashboards (Command Center/Service Monitoring) for KPIs and agent performance.

4. Integration & Data Management

· Design and implement REST API integrations with external systems; manage OAuth 2.0 and Connected Apps.

· Integrate with CTI/CCaaS platforms (as needed), streaming/event frameworks, and middleware (e.g., MuleSoft).

· Ensure data quality, deduplication, and governance; apply compliance controls (audit logging, event monitoring).

· Use Data Loader/SFDX for data operations; model AI knowledge sources for RAG.

 

5. Governance & Documentation

· Produce BRD/HLD/LLD, sequence/flow diagrams, and security models for Agentforce solutions.

· Document prompt catalogs, agent skills/playbooks, and operational runbooks.

· Conduct design reviews, threat modeling, and compliance checks (GDPR/PCI/HIPAA as applicable).

6. DevOps & Release Management

· Manage source control and CI/CD using Git, SFDX, and (optionally) Copado; automate deployments across sandboxes to production.

· Implement automated unit/integration/regression tests; set rollback and hotfix strategies.

· Apply static analysis, code quality gates, and environment management best practices.

7. Collaboration & Agile Delivery

· Partner with Product Owners, Architects, BAs, QA to translate business goals into technical deliverables.

· Work in Agile/Scrum (Jira/Confluence): backlog refinement, sprint planning, demos, retrospectives.

· Mentor peers on Agentforce, Einstein, and secure AI development practices; contribute to standards and KT.

 

Qualifications

Qualifications & Skills Required

· Salesforce Expertise: Apex, LWC, Visualforce, SOQL/SOSL; strong configuration across Sales, Service, Marketing, Commerce Clouds.

· Agentforce & AI: Hands-on with Agentforce Activator, pre-built skills, Prompt Builder/Store, Agent Library; working knowledge of Generative AI and agentic AI principles.

· AI Safety & Governance: Experience with RAG, data masking/de-masking, toxicity detection, prompt guardrails, and secure AI operations.

· Developer Tooling: Git, VS Code, SFDX, Code Builder; proficiency with AI-assisted dev (text-to-code, test generation, code explanation, debugging).

· Integration & Security: REST APIs, OAuth 2.0, Connected Apps; understanding of roles/profiles/permission sets and secure sharing.

· Delivery & Quality: Unit testing, test automation, performance tuning, troubleshooting, and documentation discipline.

· Agile Collaboration: Jira/Confluence for work management; strong communication and stakeholder engagement.

About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.