Integrity360 is a leading independent cybersecurity and PCI specialist operating across EMEA and North America, with offices spanning the UK and Ireland, Bulgaria, Italy, Sweden, Spain, Germany, Switzerland, France, Lithuania, Ukraine, Africa, the Caribbean, and Canada.
The company operates Security Operations Centres (SOCs) in Dublin, Madrid, Sofia, Stockholm, Naples, and Cape Town, delivering continuous monitoring and response across multiple time zones. With over 700 employees, including more than 500 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services covering the entire cyber risk lifecycle, from identification and prevention through to detection, response, and recovery.
Working either independently or alongside in-house teams, Integrity360 strengthens the security posture of mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.
Founded in 2005, Integrity360 received significant strategic investment from London-based private equity firm August Equity in June 2021. Led by IT and cybersecurity industry veteran Ian Brown, who serves as CEO and Chairman, this partnership has accelerated the group’s expansion across the UK, the Nordics, continental Europe, Africa, and North America as part of a long-term growth strategy.
Role Context
You will join Integrity360’s MIS team and will be reporting to the Business Systems Team Lead.
The role will be responsible for:
- Day-to-day case management and system break fix
- Supporting system users in adoption and maximizing benefits of the system
- Development works for multiple ongoing upgrade projects (Scrum)
- Systems migrations and integrations (due to company acquisitions (M&A))
- Management and maintenance of the Integrity360’s core tools:
- Salesforce CRM
- Salesforce CPQ
- Account Engagement (Pardot)
- Certinia (Financial Force) Professional Service Management (PSA)
- Certinia (Financial Force) Accounting (FFA)
- Wrike (Project Management)
- The role will be the subject matter expert for reporting on all core tools
What you will be responsible for
- Case Management
- Quickly resolve users’ system issues
- Answer users’ system queries
- Document case resolution details for future case diagnosis
- Perform technical investigations around recurring issues
- User Management
- Setup of new users / deactivation of leavers
- Profile and system permissions config
- Data sharing and role management
- System Upgrades / Implementations
- Support the project lifecycle for ongoing projects including:
- Requirements elicitation and validation
- Solution design and build
- Implementation, testing and deployment of configuration updates
- Project communications and stakeholder management
- Management Support
- Interacting with stakeholders and departmental management to regularly assess process efficiencies and deliverables, and to identify and implement improvements identified
What experience will you require?
- Deep experience with Salesforce (declarative)(required)
- Exposure to coding (desired)
- FinancialForce ERP (or other cloud-based ERP systems) (desired)
- CPQ (desired)
- Account Engagement (desired)
- Experience with reporting & presentation skills
- Excellent interpersonal and communication skills, both verbal and written
- Experience with collating and analyzing data, and extracting insights from data
Qualifications
- Salesforce Admin certification (required)
- Further SFDC certs (desired)
- Certinia (Financialforce), CPQ, Account Engagement (Pardot) certification (desired)
- Educated to degree level desirable in Finance, Business, IT or a related field (desired)
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Top Skills
What We Do
Integrity360 is one of Europe’s leading cyber security specialists operating from office locations in the UK, Ireland, Bulgaria and Sweden. The group provides a comprehensive range of professional, support and managed cyber security services that identify and assess, protect and prevent, detect and analyse and respond and recover cyber risks and threats. Working either independently or as an extension of a organisations own team Integrity360 strengthen security postures for both mid market and enterprise organisations across a wide range of sectors including financial services, insurance, government, healthcare, retail, telecoms and utilities. During June 2021 the company received a major strategic investment from leading London based private equity firm August Equity as part of a significant growth and expansion plan that will build the brand international With four Security Operation Centres, the company offers a complete end-to-end security services offering to its clients, covering their security from every angle. Its services include Managed Security, Cyber Security Testing, Incident Response, Security Integration and Cyber Risk & Assurance services. Its 300 clients can be found in all business verticals and include some of the largest and most well-known brands in the country. What sets Integrity360 apart is its excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in the company are some of the greatest in the industry and clients remain with Integrity360 because they can rely on and trust them to go above and beyond to ensure their needs are met. Integrity360 is listed multiple time in the Gartner Market Guides for Managed Security Services.
