Salesforce Administrator

About Us:

Tech9 is shaking up a 20-year-old industry, and we're not slowing down. Recognized by Inc. 5000 as one of the nation's fastest-growing companies, we are dedicated to building innovative, highly complex web applications. Our team is passionate about delivering quality software that meets the highest standards. We offer a 100% remote working environment with a collaborative and supportive team, allowing you to focus on what you do best. Our current need is for a Salesforce Developer to join our LATAM team. This role will allow you to work directly with our client, where you will get hands-on experience working with new projects and teams. 

Why Join Us?:

• Challenging Problems: You will tackle complex and exciting challenges.
• Flexibility: We offer a flexible and autonomous working environment.
• Collaboration: Work with skilled and friendly teammates who are committed to quality.
• Support: We fully support your efforts to test software the right way.
• Tools: We provide the necessary tools for you to excel at your job.
• Remote Work: Enjoy the benefits of a 100% remote work environment.

Main Responsibilities:
System Administration and User Enablement

• Manage user roles, profiles, permissions, and security settings in Salesforce to ensure data integrity and user access control.
• Monitor and maintain data quality and integrity, including importing, exporting, updating records, and implementing duplication rules and automation to reduce errors.
• Configuration and maintenance of 3rd party applications and Salesforce plugins (e.g., Gong, HubSpot, Mulesoft, etc).
• Create and maintain documentation related to system configuration, processes, and training materials for end users.
• Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements as needed.
• Design and build reports and dashboards to provide insights into business performance and identify areas for improvement.
• Stay current with Salesforce updates, new features, and best practices to recommend and implement improvements to our Salesforce instance.

New Feature and Process Development

• Collaborate with stakeholders from various departments to gather and understand business requirements related to Salesforce functionality.
• Work closely with cross-functional teams, including Business Development, Marketing, Risk Engineering, and Product, on complex customization and integration projects.
• Customize Salesforce using native tools like Flows, Screen Flows, Email Templates and Alerts, and Lightning App Builder to meet business needs and improve user experience.
• Create and maintain custom objects, fields, formulas, validation rules, workflows, and approval processes.

Required Qualifications:

• 4+ years of experience as a Salesforce Administrator, with expertise in Sales Cloud and Service Cloud configurations.
• Proven ability to gather and analyze business requirements from stakeholders, write user stories, create test scripts, and document processes.
• Strong understanding of Salesforce data model, security model, and customization capabilities.
• Demonstrated experience building and maintaining Salesforce orgs, scaling from small setups (<20 users) to mature implementations (>100 users).
• Extensive experience designing and building custom workflow automations, screen flows, and custom pages using Salesforce native tools to enhance user experience.
• Exceptional communication skills, with the ability to collaborate effectively with stakeholders at all organizational levels.
• Strong analytical and problem-solving skills, with meticulous attention to detail and accuracy in work.
• Proven ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
• Salesforce Certifications: Advanced Administrator, Platform App Builder, Business Analyst.
• Preferred Education: Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent experience.

Additional Information:

Interview Process Overview

Tech9 believes in a fair and equitable interview process. Below you'll find an outline of the interview plan for our Salesforce Developer positions. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30-minute screening with a member of our Recruitment team
2. 1-hour google meet/Zoom technical interview with one of our engineers.
3. 45-min Hiring Manager Interview
4. 45-min Stakeholder Interview 
5. 1-hour Case Study Preparation 
6. 45-min Case Study Presentation with Client Hiring Manager 

Tech9 Values: 

Our success is not just a product of what we do, but how we do it. Our culture is defined by values that are vital to our collective and individual achievements. We believe in 'Quality by Choice,' 'Win Win is the Only Win,' 'Continuous Improvement,' 'Integrity and Transparency,' and 'Extreme Ownership,'. These core values guide the actions and decisions we make every day. They are not just words; they are the compass that guide our actions and define our commitment to one another and our customers.

• Quality by Choice: We choose quality in everything we do, owning our impact, exceeding expectations, and earning trust
• Win-Win is the Only Win: Every win is shared, built on collaboration, respect, and a belief that success thrives together.
• Continuous Improvement: We never stop growing, embracing feedback, learning from mistakes, and continuously crafting better together.
• Integrity and Transparency: We act with unwavering integrity, building trust through transparency, honesty, and open communication.
• Extreme Ownership: We own it all, taking extreme control, driving results, facing every challenge head-on, and innovating like entrepreneurs, because our actions ripple outward, building trust and collective success. 

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