Salesforce Administrator

Zipline is a well-funded and quickly growing SaaS company that works with many of the world’s top retailers across many industries. We have best-in-class NPS and CSAT scores, and our customers rave about us. Plus, we are a fully remote company with employees all over Canada, the United States and beyond!

Are you looking for a high-impact and challenging technical admin role? Are you great at diving deep into processes and figuring out how to leverage technology to optimize them? Looking to make a high-impact contribution as a technical admin in a fast-growing SaaS company?

If the answer is yes, then we have a fantastic opportunity for you. The Salesforce Administrator role will sit on the Revenue Operations team, which interacts across the organization. This role is critical to the continued success of our GTM team and will be highly involved in a number of cross-cutting initiatives from the start.

Responsibilities:

• Work closely with Rev Ops Leadership, Sales Operations, and Marketing Operations to implement new processes while enhancing existing processes across GTM systems.
• Be the hands-on administrator of our Salesforce instance, taking ownership of all automation and customizations.
• Be the hands-on Outreach administrator, working with the Sales Development leadership team to make sure the tool maximizes our amazing BDR team’s output and satisfaction.
• Work closely with our Sales Ops and Marketing Ops to ensure smooth marketing to sales data flows while maintaining a high degree of data cleanliness
• Be the hands-on administrator for all our other core tech stack, including Gong, Clari, and Zoominfo, ensuring that the interconnections and data flows between all these systems are optimal and efficient.
• Identify and evaluate new GTM technology that can bring value and provide recommendations to the GTM leadership on which new tools we need to add to our tech stack.
• Work on implementing new GTM tools and integrating them with the existing tech stack.
• Partner with the Enablement team to provide tools training to the GTM teams and ensure tools are being used to their full potential

What you bring to the table:

• 3+ years of working experience in an Enterprise SaaS sales & marketing environment.
• Extensive Salesforce administration experience (custom objects, custom report types, process builder, complex roll-ups, data loader, 3rd party tools integrations). Salesforce Certified Administrator credential is a plus.
• Extensive Outreach administration experience (triggers, custom fields, governance profiles).
• Experience with Salesforce CPQ or other CPQ software (we use Nue.io) and an understanding of custom CPQ objects.
• Experience managing the implementation and rollout of new GTM tools that integrate with the existing tech stack.
• A passion for fast-paced environments that focus on transparency, collaboration, rapid iteration, and continual improvement.
• A deep sense of curiosity and a desire to get your hands dirty to meet deadlines and goals.

Compensation:

At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. This role has a minimum annual salary within Canada of $79,200 CAD and a maximum of $118,800 CAD. This role has a minimum annual salary in the USA of $78,800 and a maximum of $118,200 USD.

The broad salary ranges reflect the growth someone will experience in the role—from developing skills to reaching expertise within their career level. We’ve found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position on the USA band means a starting salary of $88,650 USD Within the Canadian band, $89,100 CAD.  Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline’s impact on customers, product, and company.

At Zipline, you’ll continue to have career development conversations with your manager to ensure your compensation grows as you advance.

Our salary ranges are determined by market, factoring in our revenue and employee size, paying competitively at the 75th percentile.  In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.

Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you'd like about compensation during the interview process to ensure clarity and confidence.

What’s in it for you:

• Remote-first culture: Join a high performing, fully remote team and work where you're comfortable
• Stock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.
• Time off: We believe rest fuels great work. Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them—whether it's a long weekend or a well-deserved vacation. We’ll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. And when you’ve been with us for five years? You’ll earn a fully paid one-month sabbatical to truly unplug and reflect—we call it a thank-you for your impact and dedication.
• Benefits: World-class medical, dental, and vision policies.
• Team Connection: Annual company off-sites in fun locations. We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.
  
• Volunteering:  Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.
• Learning: We support continuous learning and provide unlimited access to our Udemy Business account
• Great humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact.  We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.
  

Want to learn more about how we work?

We may be remote, but we’re anything but disconnected. Zipline is a thriving, dynamic team spread across the globe—collaborating, innovating, and having a blast along the way.

Zipliners work from all over—vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug.

Even though we’re distributed, we make space to connect—whether it’s our weekly all-company social or gathering in person at our yearly retreats. We’re building something meaningful together, and we’re glad you’re considering being a part of it.
We can’t wait to meet you!