Job Details
Job Location
Chartswap - League City, TX
Remote Type
Fully Remote
Job Summary
A Salesforce Administrator plays a crucial role in managing and customizing the Salesforce platform to meet the specific needs of the organization. This role involves a mix of technical, business, and communication skills. The Salesforce Administrator will also function as a project manager for integration projects.
ESSENTIAL RESPONSIBILITIES
- Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
- Configure and maintain the Salesforce environment, including custom fields, page layouts, workflows, validation rules and other customizations to support business requirements.
- Oversee data integrity within Salesforce, including data import, export, cleanup, and deduplication processes.
- Customizing Salesforce to fit the organization's needs using declarative tools and coordinating with developers for more complex customizations requiring Apex or Visualforce coding.
- Create and maintain reports and dashboards to provide actionable insights to business users.
- Managing the integration of Salesforce with other systems and applications, ensuring seamless data flow and functionality across platforms.
- Resolve user support tickets.
- Identify and gather requirements from users and stakeholders.
- Support team members and monitor user adoption of Salesforce tools in the organization.
- Provide ongoing user training and create training materials as needed.
- Responsible for tracking and managing compliance related tasks.
- Track, manage, and deploy change sets.
- Other duties as assigned.
Job Requirements
- BA/BS in Computer Science, Information Systems, Business Administration is preferred.
- 2-5 years' experience as a Salesforce Administrator.
- A proven track record of successfully implementing and optimizing Salesforce solutions to meet business needs.
- Salesforce Administrator Certification is required.
- Experience with integrating Salesforce with other business systems using APIs and third-party integration tools.
- Extensive experience in the administration and maintenance of Salesforce systems.
What We Do
Ontellus empowers insurance carriers, self-insured corporations and law firms to reduce costs, make informed decisions and accelerate claims resolution. As the nation’s largest, privately-held records retrieval provider, Ontellus leverages decades of experience and cutting-edge technology to deliver impactful products and client-centric services within industry-leading turnaround times.
