Salesforce Administrator

| Austin, TX, USA
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Who We Are
Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.
The Role:
Salesforce is critical to the success of Overhaul's go-to-market team, and you'll play a key role in helping us build and enhance scalable solutions. As Salesforce Administrator, you will be a key member of our Revenue Operations team, responsible for the implementation and ongoing development / maintenance of Overhaul's Salesforce platform in addition to broader Sales & Marketing platforms. You will work across departments, helping to facilitate efficient processes & reporting that will help support internal teams including Sales, Marketing, Customer Success, Finance, and Operations.
Essential Duties and Responsibilities Will Include but May Not be Limited To:

  • Administration of the Salesforce environment; implement changes within SFDC to applications, custom objects, custom fields, page layouts, flows, processes, validation rules, dashboards, reports, etc.
  • Revenue Systems Management: Work cross-functionally to maintain and improve upon integrations with different systems (Hubspot, Demandbase, SalesLoft, Zoominfo, LI Navigator, others)
  • Execute large-scale data improvement projects within our CRM and related systems such as ensuring customer-master data is clean and up to date.
  • Provide real-time support for issues relating to Salesforce and other supported platforms
  • Support change management (release) process when new features are rolled-out
  • Perform data analysis/management tasks and produce ad-hoc reports
  • Continuously stay abreast of best practices and use those to suggest and create solutions that fit requirements and the overall platform.
  • Strong communication skills and articulating/explaining technical solutions is a key aspect of this role


Preferred Qualifications

  • Salesforce Administrator
  • Demonstrated knowledge of and skills working with Salesforce data structure and how to meet complex process and reporting requirements.
  • Extensive experience and understanding of marketing automation integrations and workflows between marketing automation platforms and Salesforce.
  • Extensive experience relating to data hygiene - including best practices around processes and automation relating to data monitoring, merging, de-duplication, etc.
  • Strong ability to dig deep and understand business areas and their processes to tie that understanding to technical solutions.
  • Strong sense of urgency to solve problems/issues, continuously improve business processes and overall org features
  • Knowledge of data privacy issues and laws.
  • Understanding of functional requirement and ability to map them into features and functionality
  • Experience performing audits of the current architecture to identify weaknesses and develop opportunities for improvements.
  • Knows how to balance designing processes that meet current business needs and processes that scale
  • Has an ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Has strong listening skills; open to input from other team members and departments but knows when to push back


About you:

  • Capable of thriving in fast-paced environment
  • Technical-minded team player with eye on the big picture
  • Curious problem-solver.
  • Detail oriented in the execution and follow-up of work.


Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Work From Home
  • Wellness Resources
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • HotjarAnalytics
    • MiroDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • DriftCRM
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM

An Insider's view of Overhaul

How would you describe the company’s work-life balance?

In an industry that never sleeps, it can be hard to pull away and prioritize self-care and time off. Overhaul leadership strongly enforces and reminds us to take PTO as often as we can. We’re also encouraged to take those moments throughout the day to recharge and refocus with daily dedicated blocks for body and mind movement hours.

Ash

Customer Success Manager

What does your typical day look like?

A typical day consists of observing multiple shipments to confirm arrival to their delivery locations with the product being untampered and answering any questions the team may have regarding process/shipments they are unsure of. We also monitor any shipment/destination creation requests and troubleshoot device issues with our client contacts.

Quintin

GSOC Supervisor

How has your career grown since starting at the company?

I can only describe it as: “a lot." I’ve been able to go beyond tech and into business and I appreciate the opportunities that have been given to me.

Ricardo

Principal Site Reliability Engineer

What’s the vibe like in the office?

Overhaul provides a great environment to work in. The lack of micro-management and a modern approach to mental health has made this job quite enjoyable. My team is formed of an extensive group of professionals with years of experience in the domain. We have a great synergy, working great as a team.

Alexandru

Watch Officer

What are Overhaul Perks + Benefits

Overhaul Benefits Overview

FULLY PROVIDED MEDICAL CARE
LEGAL/ID SHIELD PROTECTION
PET INSURANCE
TRAVEL ASSISTANCE PROGRAM
UNLIMITED PTO
FLEXIBLE SCHEDULES
TELEDOC HEALTH + TELEADVOCACY
401K PLAN AND MATCH
REMOTE, HYBRID, AND IN-OFFICE OPPORTUNITIES
DAILY BLOCKED BODY AND MIND MOVEMENT TIME

Culture
Open door policy
Team based strategic planning
Open office floor plan
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
The Healthcare FSA Allows you to use tax-free dollars for eligible health care expenses that are not covered by insurance for you, your legal spouse and your eligible dependents.
Disability insurance
Overhaul provides full-time employees with short-term and long-term disability income benefits.
Dental insurance
Overhaul's dental insurance helps pay for dental care and usually includes checkups, cleanings and X-rays.
Vision insurance
Overhaul’s vision policy covers routine eye exams and provides specified dollar amounts or discounts for the purchase of eyeglasses or contact lenses.
Health insurance
Overhaul provides medical insurance which is offered through United Healthcare (UHC).
Life insurance
Overhaul pays for the full cost of basic life and AD&D coverage for all eligible employees and you will be automatically enrolled into this benefit.
Pet insurance
Nationwide pet insurance helps you cover veterinary expenses so you can provide your pets with the best care possible without worrying about the cost.
Wellness programs
Team workouts
Mental health benefits
Your Mental Health & Advocacy package connects you with services to help navigate healthcare questions and personal life issues and stresses. Your teleadvocacy services are 100% paid for by Overhaul
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available

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