Salesforce Administrator

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com

Essential Duties and Responsibilities:

Key Responsibilities

Platform Administration

• Manage user accounts, licenses, roles, permission sets, and access controls.
• Configure objects, fields, page layouts, record types, and validation rules.
• Maintain a secure, organized platform that supports business requirements.
• Evaluate system changes and coordinate testing before deployment.

Automation and Process Improvement

• Build and maintain Salesforce Flows, approval processes, and notifications.
• Gather requirements and recommend solutions that reduce manual work.
• Troubleshoot system issues, automation errors, and user requests.
• Coordinate with developers, consultants, and vendors on complex enhancements and integrations.

Data Management and Reporting

• Maintain data quality through validation, duplicate management, and routine audits.
• Manage data imports, exports, and updates using appropriate controls.
• Create reports and dashboards that track sales activity, pipeline performance, and other business priorities.
• Support data backup and recovery procedures and document data management practices.

User Support and Training

• Serve as a primary contact for Salesforce questions and support.
• Train new and existing users on system features and established processes.
• Create user guides, training materials, and configuration documentation.
• Promote consistent system use and identify opportunities to improve adoption.

System Maintenance

• Review Salesforce releases and assess their impact on existing configurations.
• Test changes in a sandbox environment and coordinate deployments.
• Monitor integrations and work with technical teams to resolve issues.
• Maintain documentation of system changes, dependencies, and support procedures.

Physical Demands and Work Environment:

This is a remote position performed in a home or remote office setting. The role requires prolonged periods of sitting, frequent use of a computer, keyboard, and mouse, and consistent visual and auditory engagement with digital communication tools.

Employees must be able to communicate effectively via written and verbal channels and manage multiple systems simultaneously. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role.