Salesforce Administrator - III

Become a better developer by building things that help local businesses around the world thrive  

Are you a passionate, energetic technology enthusiast eager to work at a rapid pace with the flexibility to work across a broad tech stack? 

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events, and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun, and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking, and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career? Let’s get into the details:

GSO Engineering is the Engineering arm of Groupon's Global Services Organization that encompasses Customer Support, Merchant Operations and Sales Integration among others. Things we work on range from tools that help our Customer Service Agents at our Shared Service Centres across the world to the Self Service resolutions on the Groupon website and our vision is to build the next generation Marketplace Ecosystem that will enable our customers and merchants to interact and facilitate faster resolutions.
This team relies heavily on the Micro Services architecture and interfaces with most of the services and functions across the breadth of Groupon Tech Stack. Developing software at Groupon is challenging, fun and rewarding. And no place embodies this more than the GSO Engineering Team.  
The GSO Engineering Team is looking for a software engineer to join our team to innovate and evolve the design, implementation, and operational support of our sales, Customer Support and Merchant applications as well as integrations with other engineering departments. You will work closely with Product, Business and Operations teams. You will be responsible for scoping, architectural design, interfacing with other technology teams and managing the iterative rollout of features. All the systems we build / manage are mission critical. This means quality and reliability are paramount and large scale launches have to be threaded carefully without impacting day-2-day business.

You’ll spend time on the following:

• You will develop custom solutions in Salesforce for our sales, service, and marketing teams

• You will manage configuration of our calling systems and other vendor tools that integrate with Salesforce instance.

• Collaborate with other product, Business and engineering teams integrating with our services

• Manage the full salesforce Instance on Configuration, access management, Data management, Setting up approval flows and end to end ownership for Merchant and Customer Operations.

• You will support Audit requirements and develop integrations if required with Groupon micro-services

We’re excited about you if you have:

• BS, MS or PhD in Computer Sciences or related fields with 4+ years in software development

• Experience in managing a Salesforce instance for an Organization

• Certified with Salesforce Administration

• Experience with Salesforce Lightning Web Components a plus

• Good communication and collaboration skills

We value engineers who are:

• Customer-focused: We believe that doing what’s right for the customer is ultimately what will drive our business forward.

• Obsessed with quality: Your production code is clean, tested, and just works

• Team players: You believe that more can be achieved together. You listen to feedback and also provide supportive feedback to help others grow/improve.

• Fast learners: We are willing to disrupt our existing business to trial new products and solutions. You love learning how to use new technologies and then rapidly apply them to new problems.

• Pragmatic: We do things quickly to learn what our customers desire. You know when it’s appropriate to take shortcuts that don’t sacrifice quality or maintainability.

• Owners: Engineers at Groupon know how to positively impact the business

Beware of Fraudulent Offers

We would like to bring to your notice that Groupon follows a merit-based employee recruitment practice with extensive screening steps. Groupon does not charge/accept any amount or security deposit from job seekers during the recruitment process. It was observed that there has been an increase in recruitment fraud involving scammers who post fraudulent job openings, or who contact job-seekers with fake job offers. These individuals sometimes even conduct fraudulent interviews with an attempt to obtain personal information or money from the applicants. We have also noticed that certain individuals claiming to be from the Groupon Talent Acquisition function are contacting prospective candidates pretending to represent Groupon with job offers. In case you or any candidate receives any unsolicited or fraudulent communication regarding a job offer or an interview call against payment of money, please stay alert and recognize it as a scam. We are not liable for any loss or damage incurred as a result of dealing with such entities. To prevent falling victim to the same, please visit grouponcareers.com to verify the job opening. All our genuine job openings are posted on the official Groupon careers website. .