About the Role
iCapital is looking for a motivated, detail-oriented Salesforce Administrator to help scale and optimize our Salesforce platform. This individual will be hands-on with user management, process automation, data quality, and stakeholder support. The ideal candidate will take ownership of their work, expand their skill set, and play a key role in shaping how we use Salesforce to drive business outcomes. This role will work cross-functionally to gather feedback, solve technical issues, and design user-centric solutions while developing expertise in an agile, entrepreneurial firm.
Responsibilities
- Support daily Salesforce operations, including user requests, ticket resolution, and stakeholder communication.
- Assist in the design and enhancement of the Salesforce architecture to support evolving business needs.
- Gather and translate business requirements into scalable, user-friendly solutions.
- Configure standard Salesforce tools like flows, approval processes, reports and dashboards.
- Manage user and license administration such as setup and deactivation, roles, profiles, permission sets, and sharing rules.
- Maintain and manage sandbox environments for testing and deployment.
- Collaborate with teams using integrated platforms.
- Monitor Salesforce releases and recommend relevant platform improvements.
- Communicate platform updates and provide user training as needed.
Qualifications
- 5+ years of hands-on Salesforce Admin experience
- Salesforce Administrator certification is required
- Salesforce Advanced Administrator certification is a plus
- Experience with Salesforce Data Cloud, Agentforce, or integrated platforms such as HubSpot, Cvent, or Tableau is strongly preferred
- Bachelor’s degree or equivalent experience in a related field
- Excellent communication skills and able to explain technical concepts clearly to non-technical stakeholders
- Attention to detail and a proactive mindset
- Able to document processes and contribute to internal knowledge management
- Comfortable working independently while collaborating across teams
Benefits
The base salary range for this role is $120,000 to $140,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
iCapital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about iCapital and has not been reviewed or approved by iCapital.
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Healthcare Strength — Healthcare coverage is generous, with heavily subsidized medical, 100% employer‑paid dental and vision, and access to virtual mental health and telemedicine. These provisions are described as adding meaningful value beyond base salary.
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Leave & Time Off Breadth — Unlimited PTO and unlimited sick time, plus paid holidays and volunteer time, provide broad flexibility for time away. This breadth of leave supports work‑life balance and family needs.
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Parental & Family Support — Paid parental leave and family‑friendly resources (such as a mother’s room) are part of the package. These supports contribute to a family‑friendly environment and enhance overall total rewards.
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What We Do
Powering the World’s Alternative Investment Marketplace. Part innovator, part educator, and part navigator of the alternatives industry, iCapital offers intuitive, scalable digital solutions that have transformed how private market and hedge fund investments are bought and sold. With iCapital, financial advisors, wealth managers, and asset managers around the world now have access to everything they need to deliver the return and diversification potential of alternatives to high-net-worth investors.
Why Work With Us
iCapital is a technology-driven cutting edge firm with an entrepreneurial spirit. You'll have the opportunity to make important contributions as part of a dynamic team where you can maximize your potential, develop new skills, and help change an industry within an innovative and fast-paced setting.
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