Technical Inside Sales - Customer Service Representative

Lapmaster International is a leading Global precision machine tool builder headquartered in the Chicago, IL area with offices around the world.* Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering across a broad variety of industries and technologies. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface.
The Company is looking for a full-time Technical Inside Sales-Customer Service Representative to join the team who is motivated, hardworking, and analytical. The position is responsible for day to day vendor management and selection for suppliers to ensure delivered product quality, availability and value aligned with business goals and objectives. An outstanding candidate will have excellent leadership skills, the ability to influence, and have strong negotiation skills. 

Core Job Functions:

• Answering and directing phone calls and fielding customer inquiries
• Escalate issues for quick resolution
• Maintaining appropriate notes utilizing ERP software
• Order entry and expediting existing orders with vendors
• Timely responses to customer questions related to delivery, product issues and pricing
• Supporting outside sales reps, may assist in quoting as needed
• Perform a variety of customer service, administrative and clerical tasks
• Manage special projects as required

Education / Experience:

• Associate or Bachelors Degree, preferably in Marketing, Sales or Business Administration
• Minimum 2 + years experience of customer service experience in a technical field (5+ preferred) 
• Prior work experience in machine tools or automation is desirable.
• Strong skills in Microsoft Excel and Word required.
• Experience or knowledge of machining operations is a plus.

Other Duties and Qualifications:

• Detail oriented and results focused
• Ability to problem solve in a fast paced environment while managing multiple projects
• Must be hands-on, analytical, and highly collaborative capable of delivering results
• Excellent interpersonal, written and verbal skills 
• Able to multi-task and stay organized
• Self-starter and eager to learn
• Ability to work effectively and cross-functionally with all levels of management
• Has an interest in new technologies

*Sales and Technical Services Centers located in Mount Prospect, IL, Rendsburg, Germany Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.