Operations Coordinator - Memphis at Metropolis Technologies (Memphis, TN)

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Position:  Operations Coordinator

Location:  Memphis, TN

The Company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The Role

As an Operations Coordinator, you will be responsible for and expected to:

  • Manage a team of hourly employees
  • Schedule shifts and verify time & attendance tracking
  • Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquire
  • Efficiently issue parking violations to any vehicle that negates to pay the pay-station, possesses an invalid, or expired monthly hangtag, or any other parking infraction
  • Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards
  • Efficiently navigate through and troubleshoot smartphones, tablets, iPads (iOS, Android etc...)
  • Monitor parking lots and assists customers as needed
  • Contact Metropolis' immobilization vendor if he/she locates a vehicle with multiple offenses
  • Know the policies and procedures of each property he/she audits to ensure that no ticket is issued without cause
  • Handle all violation disputes
  • Maintain a polite and courteous attitude while effectively enforcing the rules and regulations of the parking facility
  • Perform other duties as assigned

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions. 

  • Incumbent must be able to stand for up to six (6) consecutive hours
  • Work outdoors in all weather conditions
  • Communicate effectively in written and spoken English with team members and customers
  • If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.
  • If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location. 

Skills and Abilities  

  • Ability to plan and manage time for multiple tasks to meet established deadlines.
  • Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information.
  • Able to detect safety concerns and adjust accordingly.  
  • Must be able to communicate effectively in both written and verbal form
  • Must maintain confidentiality of all work-related information.  
  • Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines. 

Education and Experience

  • High School Diploma or GED required; some college preferred
  • Prior management and business experience preferred
  • Scheduling and payroll knowledge

Other Requirements

  • Must be at least 21 years of age
  • Must be able to work a flexible 40-hour week, including nights and weekends
  • May be required to travel to and from local assigned client sites  
  • Expected to constantly work in all outdoor weather conditions
  • Required to wear a uniform and follow appropriate grooming standards 

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • TypescriptLanguages
    • BashLanguages
    • ReactLibraries
    • React NativeLibraries
    • styled-componentsLibraries
    • EffectsLibraries
    • StorybookLibraries
    • lernaLibraries
    • PlayFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • RedisDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • JupyterAnalytics
    • TableauAnalytics
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Metropolis Technologies

What's the biggest problem your team is solving?

Building a network of technology-enabled real estate. We use machine vision, IoT, apps, and distributed computing to blur the boundary of the physical and digital world. Every day is a challenge and a ton of fun.


Director of Product

What makes someone successful on your team?

The engineers that are successful on our team know how to focus on not only the technical implementation but also have the ability to deliver results that match the product vision and business needs. Ultimately the more the individual contributes to team success the more they will achieve individual success.


Director of Engineering

What is your vision for the company?

If you believe that at some point there will be a critical mass of vehicles on the road that are autonomous, there needs to be tech-enabled infrastructure for that ecosystem to function. We want to transform what has always been a narrowly defined parking business into a mobility company that powers every component of the mobility ecosystem.


Co-Founder & Chief Administrative Officer

What’s the vibe like in the office?

We have one of the best offices in Santa Monica - an entire floor in the Telephone Building with awesome breakout and game rooms. We have lots of fun team building moments and I think our team culture is something everyone at Metropolis is really proud of.


Corporate Operations Analyst

What are Metropolis Technologies Perks + Benefits

Metropolis Technologies Benefits Overview

At Metropolis, we're all about providing unlimited opportunities for growth, a hybrid work environment, paid company snacks & meals, Unlimited Paid Time Off (PTO) with a mandate that full-time exempt employees take at least two weeks per year, two weeks accrued vacation for non-exempt employees, 100% paid medical for employees and dependents, monthly wellness reimbursement, plus regular company outings and dinners.

Volunteer in local community
Metropolis facilitates quarterly volunteer opportunities for employees during company time.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Metropolis matches up to 6% of employee contributions.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Metropolis hosts monthly team outings.
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within

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