Customer Success Manager

About Prefect:

Prefect, the open-source data workflow automation platform. Our remote first company is singularly focused on this vision, and every team member directly contributes to its advancement. Every role solves a problem, and everyone can see exactly how their work helps achieve our mission.

To that end, we've carefully created a supportive, high-performance culture - the operating system of our company - that empowers our team to do the best work of their careers and achieve their personal and professional aspirations.

We are looking for folks who want to join a remote-first team #LI-Remote to build an equally amazing company and product.

Role Summary:

As a Customer Success Manager, you'll be focused on driving adoption of Prefect Cloud, one of the world's fastest-growing dataflow automation platforms. You will help our customers make the most of their Prefect Cloud investment while identifying new use cases.

You'll work with our product and go-to-market teams while spending a majority of your time working with our customers and community. You'll manage customer relationships, become a trusted advisor to our clients, and contribute to Prefect's fast-growing success.

You will report to our VP of Sales.

Expectations (you will):

• Oversee the ultimate success of our customers, ensuring they realize the full value of the Prefect platform
• Manage long-term client relationships, serving as both the internal client advocate and an external Prefect advocate
• Advise and identify new use cases to support Prefect customers' business goals
• Manage new customer onboarding calls and appropriate follow up action items
• Lead customer sync calls to ensure adoption of Prefect's platform and coordinate support efforts
• Own Customer Retention and Renewal ARR metrics for your book of business
• Communicate enhancement opportunities and product feedback across the entire organization
• Manage Salesforce customer account documentation
• Champion our culture and foster a collaborative work environment
• Embody ownership: contribute and advocate for your ideas, while also preventing projects from failing

Qualifications (you have):

• 4+ years of B2B experience in account management or customer support experience
• Experience consulting highly technical SaaS solutions in the dev tools/data space
• Experience upselling at renewals
• Experience communicating and building relationships with senior management and C-level executives
• Problem solver with a deep empathy for the customer, you pick up on the non-verbal cues and understand the tone of the conversation and how to communicate the right message to each member of the audience
• Desire to lead by example in an enthusiastic and team environment

What You'll Get in Return:

We take care of our team- our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.

• Remote-first team with flexible-first culture
• Equity Stock Options
• 401(k) with 5% company match (vests immediately!)
• Unlimited PTO
• Medical, Dental and Vision insurance
• Generous Parental Leave
• Life Insurance and Disability benefits
• $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)

And that is just the start, there's more! For more info check out our top-of-the-line benefits and perks on our careers page.

The U.S. base salary range for this full-time position is ($95,000-$125,000). Our salary ranges are determined by role, level, and work location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Your recruiter can share more about the salary range for your preferred location during the hiring process. Please keep in mind that equity is not included in the range provided above and will represent a significant part of your total compensation. Benefits and any bonus or incentive compensation is also not included in the range provided above.

Belongingness at Prefect:

Belongingness at Prefect is our commitment to ensuring mutual power, access, and opportunity among all groups and individuals who make up our community. We operationalize belongingness through actions large and small on a daily basis, but always with the goal that all groups and individuals can contribute as their most authentic self to the evolution of our product, our team, and our community.

Belongingness is also our commitment to bridge with individuals or groups not yet established in our community, acknowledge differences in a way that affirms distinct identities, and allows for a new, more expansive group identity to form.

Equal Opportunity at Prefect:

Prefect is an equal opportunity employer and encourages applications from people of all backgrounds. All applicants will be considered for employment without attention to race, religion, color, sex (including pregnancy, sexual orientation and gender identity/expression), national origin, disability or any other status protected under applicable federal, state, or local laws.

Sarah is a real live person (👋🏻) and is looking forward to learning more about you through your application.