OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.
OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!
As a Bilingual Account Coordinator, you will be responsible for growing and sustaining our business primarily through handling the operational aspects of client payables. Day-to-day activities will revolve around processing invoices for client payment, managing client needs with exceptional customer service, and working closely with a team to complete daily task. This position will require a positive and coachable attitude to be successful.
Responsibilities:
- Be a knowledgeable resource for client questions regarding their account, billing inquires, and general factoring information
- Assist team with auditing client invoices in a timely and efficient manner.
- Using independent judgement and discretion, assist the team in trouble shooting client issues with paperwork.
- Responsible for fielding client calls and deescalate client issues through the highest levels of customer service.
- Proactively help clients with strong communication and problem solving to ensure timely payments.
- Assess and aide clients on invoice issues that need additional paperwork or clarification
- Communicate within the team about operations activities in order to meet daily deadlines
- Maintain financial security by following internal controls
What we look for:
- Bachelor’s degree in Business or related field
- Fluency in Punjabi
- Focus on Client experience
- Proficiency in MS Excel and related computer knowledge
- Exceptional communication, organizational, and problem-solving skills
- Coachability to learn a dynamic growing industry
- Team player with multi-tasking and prioritizing abilities
Benefits:
OTR provides a competitive, comprehensive compensation package for our full-time employees:
- Eligibility for Individual and Company bonus programs
- Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability
- Pet Insurance, Paid Family Leave, Employee Assistance Program
- Fully Paid Maternity Leave
- 401(k) with Company Matching
- 12 days of Paid Time Off, 4 Sick/Mental Health days, 7 Paid Holidays, 2 Flex Holidays
- Weekly Catered Lunches
- Work from Home Flexibility
- Company Paid Fitness Membership
- Volunteer Days and Opportunities with Company-Partnered Charities
- Internal Inclusion programs
OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.
OTR Solutions is an Equal Opportunity Employer
What the Team is Saying
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What We Do
OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class technology organization. We are at the beginning of the development of a new Cloud-Native platform that will drive the next wave of innovation in the industry and fuel OTR’s growth.
Why Work With Us
We are a people first culture, where innovation and a hard-working environment go hand-in-hand with a casual and fun atmosphere. The growth potential and promotional track for our employees is on industry best. We believe in promoting from within and performance-based advancements.
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OTR Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees are permitted to work from home (WFH), or telework, occasionally or regularly, depending on a number of factors and the arrangements they have made with their manager.
