OTR Solutions
OTR provides financial, fuel, and business management solutions for the transportation industry.
Hybrid

Account Specialist

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OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization. 

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

As an Account Coordinator, you will be responsible for growing and sustaining our business primarily through handling the operational aspects of client payables. Day-to-day activities will revolve around processing invoices for client payment, managing client needs with exceptional customer service, and working closely with a team to complete daily task. This position will require a positive and coachable attitude to be successful.

Responsibilities:

  • Be a knowledgeable resource for client questions regarding their account, billing inquires, and general factoring information 
  • Assist team with auditing client invoices in a timely and efficient manner.
  • Using independent judgement and discretion, assist the team in trouble shooting client issues with paperwork.
  • Responsible for fielding client calls and deescalate client issues through the highest levels of customer service.
  • Proactively help clients with strong communication and problem solving to ensure timely payments.
  • Assess and aide clients on invoice issues that need additional paperwork or clarification 
  • Communicate within the team about operations activities in order to meet daily deadlines  
  • Maintain financial security by following internal controls 

What we look for: 

  • Bachelor’s degree in Business or related field 
  • Focus on Client experience   
  • Proficiency in MS Excel and related computer knowledge
  • Exceptional communication, organizational, and problem-solving skills
  • Coachability to learn a dynamic growing industry 
  • Team player with multi-tasking and prioritizing abilities 

Perks and Benefits:   

   OTR provides a competitive, comprehensive compensation package for our full-time employees:     

  • Eligibility for Individual and Company bonus programs  
  • Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability  
  • Pet Insurance, Paid Family Leave, Employee Assistance Program  
  • Fully Paid Maternity Leave  
  • 401(k) with Company Matching  
  • Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
  • Travel Stipend to support Work Life Balance
  • Leadership Development and Training
  • Continuous Learning + Professional enhancements
  • Weekly Catered Lunches + Casual Dress Code 
  • Company Paid Fitness Membership  
  • Volunteer Days and Opportunities with Company-Partnered Charities  
  • Internal Inclusion programs   

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer

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What are OTR Solutions Perks + Benefits

OTR Solutions Benefits Overview

OTR provides a competitive, comprehensive compensation package for our full-time employees:   

Eligibility for Individual and Company bonus programs 
Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability 
Pet Insurance, Paid Family Leave, Employee Assistance Program 
Fully Paid Maternity Leave 
401(k) with Company Matching 
Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays
Travel Stipend to support Work Life Balance
Leadership Development and Training
Continuous Learning + Professional enhancements
Weekly Catered Lunches + Casual Dress Code
Company Paid Fitness Membership 
Volunteer Days and Opportunities with Company-Partnered Charities 
Internal Inclusion programs 

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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