Sales Team Manager

Job Overview: The Sales Team Manager is responsible for leading the development and execution of strategic goals across all segments of the contractor, rental, industrial and commercial sales. The primary focus of this role is to drive overall sales growth while upholding the company’s Core Values. The Sales Team Manager will work to strengthen performance in each sales area by enhancing customer service, maximizing lead generation, ensuring timely follow-up, and improving close rates. This role requires a proactive, hands-on approach to team development and sales execution.

Responsibilities and Duties

Sales

• Ensure that the commercial sales group is performing customer service at the level set by the company’s core values
• Present revenue and profitability growth opportunities of merchandise or services to the leadership team for review and acceptance
• Develop and execute communication with our commercial sales accounts sharing messages of events, product training, new products, new services and gratitude in appropriate timeframes.
• Work with each Store Manager on the commercial sales group employee’s schedules to ensure appropriate customer service levels are maintained at the store level.

• Promote our price match guarantee
• Work with stores to help move Discontinued, Obsolete and special orders not

picked up

• Seek out new customers through permits, developments going up and new

territories that are not covered currently.

• Review large customer accounts keeping them within our boundaries
• Ensure the sales team follows all GBLY’s policies and procedures concerning PO’s,

orders, lien documentation and deposits

• Collaborate with the commercial sales group, Store Managers, Director of Ops and merchandising team to identify opportunities for revenue growth
• Network and develop relationships with the vendor community, industry

associations and fellow retailers for outside resources to provide industry

insights and understanding

• Showroom Presentation:
  • Work closely with the store managers to keep the showrooms at the highest standards
  • Visit other retailers, competition and out of industry, for merchandising trends and

activity as needed

• • Making suggestions to improve showrooms to increase sales

HR

• Hire all open positions on the sales team
• Train each new member of the sales team
• Spend time with each sales team member out in the field performing sales calls
• Evaluate and correct training as needed
• Partner with the merchandising team and coordinate regular product training
• Complete team evaluations and coaching

Financials

• Sales team maintains a specified gross margin
• Evaluate and complete all sales team commissions reports. Plan who may need

more guidance and training from lower sales.

• Review reporting and the performance of KPIs-
  • Sales
  • GP%
  • GP$
  • Team expenses
  • Number of daily or weekly contacts made
  • Closed rate
  • Commissions as a team and individually

• Responsible for managing and reporting on all KPI’s on a monthly/Quarterly/Annual basis to the Director of Operations
• Review and manage all action plans related to the sales team.

Administration

• Attend meetings on an as needed basis
• Managing all personnel within the sales team
• Build processes for the sales team
• Ensure outside sales teams are utilizing their calendars of plans for the week
• Ensure the sales team follows their orders and customers through the entire sale

and pickup or delivery to ensure everything is completed in a timely manner

• Communications
• Travel to all store locations as needed.
• Respond to all calls, emails and texts within company protocol
• Promotes the Company’s Core Values

Travel Requirement: 60% travel requirement a calendar year

Qualifications

• Must be able to communicate well both verbally and in writing with all levels of

personnel, management, and a variety of outside contacts

• Strong organization skills and attention to detail and the ability to work independently

with limited supervision are required

• Strong analytical and problem-solving skills
• Proficient in Microsoft Office programs including Word, Excel, Outlook and PowerPoint
• Experience with Epicor software preferred.
• Must be able to work in a team environment and produce results in conjunction with

fellow team members.

• 5+ years of sales experience in a retail environment