Overview of the Position:
The Sales Support Specialist role supports the Sales team and customer requests demonstrating proficiency in all aspects of customer service, including customer knowledge and service, functional excellence with systems and tools, training, and teamwork. Success in this role will be determined by customer service feedback, productivity with tasks and meeting company core values. Ultimately, this role is to contribute to creating and maintaining good customer relationships and ensuring frictionless sales team operations.
Essential Duties and Responsibilities:
- Perform Order data entry duties for the Account Mangers and ensure contract review is completed.
- Provide quote entry
- Enter and update customer orders
- Assist with customer communication and resolution of customer issues
- Participate in coverage for team members who are out of the office
- Assist team with special projects
- Additional responsibilities as assigned by management
Other Knowledge, Skills, and Abilities:
- Knowledge of sales and customer service best practices
- Results-driven and goal oriented professional with the ability to manage multiple tasks and be productive in a fast-paced team environment.
- Ability to think creatively to solve problems.
- Strong interpersonal and communication skills, both verbal and written including good telephone etiquette skills.
- Must have computer skills including Windows, MS Word and MS Excel.
Education Requirements:
High school diploma or GED and at least three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience preferred.
Other Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.
- Is occasionally required to stand and walk
- Is frequently required to sit, talk, and hear
- Works in moderate noise levels
- Minimal, if any, travel required
Skills Required
- High school diploma or GED
- At least three months of related experience and/or training, or an equivalent combination of education and experience
- Computer skills, including Windows, Microsoft Word, and Microsoft Excel
- Strong verbal and written communication skills
- Ability to manage multiple tasks in a fast-paced team environment
- Customer service experience
HEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HEICO and has not been reviewed or approved by HEICO.
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Retirement Support — The company maintains a long‑standing 401(k) program with company matching available to nearly all U.S. employees, with matches sometimes delivered in company stock. Official materials indicate broad participation and subsidiary‑level match structures.
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Flexible Benefits — The package spans medical, dental, vision, HSAs/FSAs, life and disability coverage, PTO and holidays, tuition reimbursement, an EAP, and various discounts, with multiple plan choices. Eligibility and specifics can differ by subsidiary.
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Wellbeing & Lifestyle Benefits — Wellness programs such as health fairs, screenings, flu shots, and on‑site classes appear alongside fitness, retail, and entertainment discounts. These offerings complement core coverage and support day‑to‑day wellbeing.
HEICO Insights
What We Do
HEICO Corporation, through its subsidiaries, engages in the design, manufacture, and sale of aerospace, defense, and electronics related products and services in the United States and internationally. The company operates through two segments, Flight Support Group (FSG/HEICO Aerospace) and Electronic Technologies Group (ETG). HEICO Aerospace offers jet engine and aircraft component replacement parts. It also involves in manufacturing specialty aircraft/defense related parts; offering thermal insulation blankets primarily for aerospace, defense, and commercial applications; subcontracting for original equipment manufacturers (OEMs); providing specialty parts as a subcontractor for aerospace and industrial OEMs, and the United States government. In addition, this segment distributes hydraulic, pneumatic, mechanical, and electro-mechanical components for the aviation markets.
