The Role
Supports customers with safety equipment ordering and safety program management. Responsibilities include processing orders, communicating with clients, resolving issues, providing product guidance, identifying customer growth opportunities, developing strategies, collaborating cross-functionally, and giving feedback to senior account managers. The role requires strong communication, organization, problem-solving, customer service, and computer skills in a fast-paced environment.
Summary Generated by Built In
Sales Support Specialist support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.
Requirements for success:
- Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
- Maintain regular and effective communication with clients to ensure their needs are consistently met.
- Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
- Foster collaboration with cross-functional teams to deliver exceptional client experiences.
- Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
- Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.
Ideal candidate qualities include:
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Proactive problem-solving skills and ability to think creatively.
- Experience in sales support or customer service.
- Competency with software and computers.
Why it's great to build your career with us!
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- Retirement Options with no Vesting Requirements
Applications are being taken exclusively online for this role, we look forward to learning about the ways that your talents will support the growth and vision of our organization!
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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About
The GME Supply family of companies is a group of brands that focus on industrial distribution related to safety equipment, tools, and gear for at-height industries and commercial users. Our success is fueled by a tenacious team and headquartered in the United States, with locations strategically throughout North America.We are a high-reaching group of industry professionals focusing our energies on staying ahead for the competitive markets we serve. We train our employees to be Gear ExpertsⓇ that provide solutions to industry experts, and we partner with some of the most recognized brands on the planet.Strong connections between teammates in our business allows dedication to our mission and supports each employee’s personal goals. Coupling internal development with the recruitment of external candidates means we always have the most talented and diverse team possible. We believe that combining diverse talents and backgrounds to create an inclusive and successful work community is the key to long-term success.If you are looking to be part of a structured and motivated team where you are valued for the quality work you provide, our family of companies is the right group for you!Applications are being taken exclusively online for this role, we look forward to learning about the ways that we may work together and how your talents will contribute to the vision of our organization!Job descriptions are not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for a job. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
- Creativity and resourcefulness in troubleshooting and resolving customer issues
- Regular and effective communication with clients
- Ability to learn and become an expert in the company's product offering
- Ability to collaborate with cross-functional teams
- Ability to provide actionable feedback to senior account managers
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Ability to thrive in a fast-paced, dynamic environment
- Proactive problem-solving skills and creative thinking
- Experience in sales support or customer service
- Competency with software and computers
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The Company
What We Do
GME Supply outfits tradespeople and at-height workers with fall-protection and safety equipment, tools, workwear, rigging, rescue gear, and related supplies. It serves telecommunications, utilities and power generation, oil and gas, construction, and industrial operations. The company curates equipment from manufacturers and complements product distribution with training, program support, kitting, compliance solutions, and proprietary digital tools. Its mission is to help keep workers safe and productive through timely service and expertise.
