Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
We are currently looking for a Sales Support Specialist to join our team in Łódź – Jaracza. This is a hands-on customer and sales support role for someone who enjoys working with customers, numbers and commercial data. You will act as an important link between our customers, Sales and internal teams, helping ensure that customer requirements are handled accurately, efficiently and professionally.
Key responsibilities:
- Act as the primary point of contact for assigned customers and distributors.
- Manage customer inquiries, including offers, pricing, discount calculations and returns.
- Support the sales team processing formulas, pricing, discounts, rebates, calculations and sales reporting via Excel.
- Maintain customer and market information in Salesforce CRM.
- Coordinate with Sales and internal teams to ensure customer requirements are met.
- Handle rebates, commissions, credit issues and invoice adjustments.
- Prepare sales reports and provide commercial data to support the Sales team.
- Perform quality checks and ensure compliance with internal procedures, SOX and ISO requirements.
Key requirements:
- At least 2 years of experience in a customer service, sales support, order management, inside sales or other customer-oriented position.
- Proven experience using Excel formulas for calculations, particularly for pricing, discounts, rebates, percentages and other commercial calculations.
- Strong Microsoft Word skills.
- Good knowledge of SAP and ideally previous experience working with CRM systems such as Salesforce.
- Strong numerical awareness and attention to detail, particularly when working with prices, discounts and customer data.
- Ability to work independently while collaborating effectively with Sales and other internal teams.
- Advanced German and very good English skills, minimum C1 level.
Salary
Monthly salary: 10,000 PLN gross (The final offer will depend on the candidate’s experience, competencies, and qualifications.)
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.
Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.
Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to [email protected].
We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
This is an active opening for which we are recruiting to fill immediately.
Skills Required
- German (advanced) and English (minimum C1 level)
- Proficient in Microsoft Word
- Excellent in Microsoft Excel
- Good knowledge of SAP
- Experience with CRM tools (ideally)
- Strong interpersonal skills
- Good to excellent written and verbal communication skills
- Active listening skills
- 2 years' experience in a customer-oriented position
What We Do
Axalta is a global leader in the coatings industry, providing innovative, colorful, and sustainable coatings solutions. The company develops and manufactures high-performance coatings for light and commercial vehicles, industrial, and refinish applications. With over 150 years of experience, Axalta serves more than 100,000 customers in over 130 countries, innovating smarter surface solutions to protect, improve, and advance the things we see and touch.
