Sales Support Representative

Job Description

Job Title:         Sales Support Representative

Department:    Finance

Reports To:      Manager Sales Support  

FLSA Status:   Exempt

Summary

Part of integrated team of resources supporting Account Executives (AEs) on national basis. Assists with general sales support functions, special pricing requests and manufacturer’s deal registration requests.    

Essential Duties and Responsibilities

• Creates sales transactions, quotes to orders, and purchase orders to vendors, in Logicalis order processing system.

• Gathers configuration, pricing, and proposal related materials as they relate to specific sales opportunities.

• Creates customer-ready quotations from worksheets provided by Solution Architects and occasionally vendor/partners to be sent directly to customer or to AEs for delivery to customer.

• Understands vendor/supplier fulfillment requirements to ensure Logicalis compliance; submits required documentation as necessary.

• Works with vendors and AEs to complete documentation required for vendor pricing programs.

• Tracks special pricing and updates AEs with expiration and obsolescence dates.

• Assists with placement of orders with Logicalis Order Management.

• Resolves issues of customer satisfaction / concerns that may include: short shipments, back orders, etc. with vendor, using minimal supervision or assistance.

• Initiates resolution process for any issues related to replacements, new parts or changes in purchase orders to Order Management.

• Maintains all necessary documents required to submit a clean order to Order Management for processing.

• Understands International quoting process.

• Assists Marketing Department with various off-site events when necessary.

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities     

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

   Education:

• Associate’s Degree in a related field.

   Experience / Technical Requirements

• 3 years in a related area.

• Experience using a CRM package.

• Proficient use of all Microsoft Office applications.
   

   Certifications

• None

Other Skills and Abilities

• Excellent communication skills – oral and written presentation abilities.

• Ability to multi-task and work in a fast-paced environment.

• Ability to successfully work as a team and independently.

• Detail oriented.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.   We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

Salary Range : $50,000 - $63,000