Sales Support Representative

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope of Position

As a key member of the Customer Service team, this highly motivated individual will be responsible for managing customer inquiries, preparing accurate quotes, and supporting sales efforts. The role requires a strong technical aptitude, the ability to interpret product specifications and engineering drawings, and effective cross-functional collaboration to deliver competitive pricing and customer-focused solutions.

This position will also support and maintain new business opportunities through relationship management, and ongoing customer engagement. The successful candidate will work closely with internal teams to ensure a seamless customer experience while contributing to business growth objectives.

This position reports directly to the SSR Supervisor.

The role will initially be based onsite in Menomonee Falls, WI to support training and onboarding, with the opportunity to transition to a hybrid work arrangement upon successful completion of the onboarding period.

Primary Job Duties and Responsibilities

• Prepare and deliver accurate and timely customer quotations.
• Review and interpret customer specifications and drawings to ensure proposed products meet technical and commercial requirements.
• Collaborate with Product Management and other internal teams to determine appropriate product discounts, pricing strategies, and configurations.
• Support the field sales team and Bradley Reps by providing product information, technical assistance and quoting support.
• Build and maintain strong customer relationships to promote repeat business and customer satisfaction
• Assume responsibility for other projects and duties as assigned by Director of Customer Service or Company management.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)

Required Qualifications

• Associate degree in Sales/Business or equivalent related experience
• 5+ years of applicable career experience
• Ability to read bid specifications and blueprints
• Technical knowledge, installation experience or engineering skills
• Strong computer skills, including Microsoft Office Suite
• CRM experience
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug testing as a condition of employment.

Preferred Qualifications

• Bachelor’s degree in Sales/Business or related field.
• Manufacturing / building materials industry experience.
• CRM/Salesforce, Epicor, and Quotable experience preferred.
• 2+ years in lead generation.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the duties of this position, the employee will work primarily in an office environment. The role requires onsite work at our Menomonee Falls, WI location during the training and onboarding period. Once fully trained and established in the role, the employee will transition to a hybrid schedule of three days onsite, and two days remote per week.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.\
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#LI (Hybrid)

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.