The Role
The Sales Support Officer assists both Inside and Outside Sales teams with administrative support, manages quotations, follows up on customer digitalization, and promotes company services while ensuring compliance in sales processes.
Summary Generated by Built In
About Shull Solutions:
Shull Solutions is dedicated to revolutionizing HR in Iraq and the Kurdistan region. Headquartered in Erbil, we are the fastest-growing HR solutions provider in the area. Our mission is to deliver customized HR solutions that foster business growth and efficiency.
Purpose of the job:
The Sales Support Officer is a pivotal member of both the Outside and Inside Sales teams, offering essential administrative and operational support to enhance overall sales effectiveness. While this role does not involve direct management of a customer portfolio, it plays a critical role in ensuring the smooth and efficient execution of sales processes.Additionally, the role includes providing direct support to customers on digitalization matters, facilitating the seamless adoption and effective utilization of digital sales platforms.
Key Responsibilities:
• Supports Inside / Outside Sales on a dedicated portfolio of customer
• Handle quotations requests received by Inside, Outside Sales, or
customers
• Follow-up on quotations sent, expiring, not booked, customers lost and take actions on it.
• Follow up on digitalize customers with phones calls/reminders based on customer qualification priority defined at Group level.
• Support Customers in the utilization of SpotOn
• Contribute to dispute resolution (if related to quotation) and liaise with Prices& customer care on Freight & DDSM claims
• Promote the Company Services and Non-Maritime products (e-commerce, VAS, inter modal, CEVA...)
• Ensure customer is matching compliance rules at sales stage.
Requirements
Required Qualifications & Skills:
• Bachelor's degree (scientific major is a preference) from an esteemed
University.
• Previous experience in a corporate or any other relevant industry / field.
• Proficiency in Arabic and English (both written and spoken) is required.
• Language proficiency will be tested as part of the selection process.
• Strong organizational, administrative, and multitasking abilities.
• Proficiency in Microsoft Office Suite, CRM tools, and digital sales platforms.
• Knowledge of e-commerce platforms and ability to guide customers through digital processes.
• Excellent communication skills to effectively coordinate between internal teams and customers.
• Strong problem-solving skills, particularly in troubleshooting digitalization queries.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and meeting deadlines.
Benefits
• Growth Opportunities
• Flexible Work Environment
• Social Insurance
• Medical Insurance
• Life Insurance
• Competitive Pay
• Professional Development
• Global Network Exposure
• Flexible Work Environment
• Social Insurance
• Medical Insurance
• Life Insurance
• Competitive Pay
• Professional Development
• Global Network Exposure
•Commitment to Sustainability
Skills Required
- Bachelor's degree from an esteemed University
- Previous experience in a corporate or any other relevant industry/field
- Proficiency in Arabic and English (both written and spoken)
- Strong organizational, administrative, and multitasking abilities
- Proficiency in Microsoft Office Suite, CRM tools, and digital sales platforms
- Knowledge of e-commerce platforms
- Excellent communication skills
- Strong problem-solving skills
- Ability to thrive in a fast-paced environment
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Shull Solutions is a fast-growing HR solutions company based in Erbil, Iraq, offering expert services including recruitment, payroll outsourcing, and employer of record.
