As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
A Career at HARMAN Lifestyle
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.
- Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson, and Revel
- Unite your passion for audio innovation with high-tech product development
- Create pitch-perfect, cutting-edge technology that elevates the listening experience
About the Role
As Lead, Order Management Specialist within Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function ‘Best in Class’. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, communication, continuous improvement, and best practice development initiatives.
What You Will Do
- Work with Sales, S&OP, Transportation and logistics, finance, and marketing to ensure business goals are supported.
- Respond swiftly and resolve critical situations that impact customer service delivery and KPIs/SLAs.
- Account Ownership (Top/National Accounts) -- Manage the front-end order-to-cash process, from customer purchase order to sales order conversion, to fulfillment and final mile delivery tracking.
- Partnering with demand/supply planning and sales- order submissions and allocations to maximize retails sales and wholesale inventory for launches and replenishment while also ensuring retail partners are supported for planned sales activity.
- Ensure Adherence to Vendor Compliance requirements, driving the reduction and elimination of fines.
- Monitor and EDI issue resolution 850, 856, 842, 810, 3P 940 (outbound & inbound)
- Support Vendor Portals and Requirements
- Identify opportunities for process improvement. Work with management to prioritize, plan, and execute the most impactful improvements.
- Daily reporting on assigned accounts
- Managing RMAs
What You Need to Be Successful
- Bachelor’s degree in business administration, operations, or a related field
- Minimum 5 years of relevant experience in SCM, Credit, Finance, and/or Sales Administration
- Detail oriented
- Strong analytical, written, verbal, and organizational skills
- Strong Excel and PowerPoint skills
Bonus Points if You Have
- Experience with SAP ERP and/or a similar ERP system is highly preferred.
- Strong organizational skills
- Project Management experience
What Makes You Eligible
- Be willing to travel up to 10%, domestic travel
- Be willing to work in an office in Northridge, CA
- Successfully complete a background investigation and drug screen as a condition of employment.
What We Offer
- Flexible work environment/ Hybrid
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
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Salary Ranges:
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
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What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
