The Sales Support Generalist plays a vital role in supporting customers and driving success across all sales channels. Core responsibilities include providing responsive and professional support to customers via phone and email, managing orders and service cases, coordinating with cross-functional teams, and identifying opportunities for operational improvements. The ideal candidate is highly organized, thrives in a fast-paced environment, and excels at juggling multiple priorities. This role is a critical resource for the sales team, bridging efforts across operations, accounting, customer service, and product management to help unlock the full potential of the business.
Key Responsibilities:
- Provide exceptional phone and email support as the primary point of contact for customers in a high call volume environment, resolving inquiries and order-related issues promptly and accurately.
- Process customer orders, returns, and exchanges while working with internal teams to confirm product availability and address any inventory discrepancies.
- Validate and route incoming leads to the appropriate sales teams or account managers, while assisting with CRM updates and account reporting.
- Collaborate with purchasing, product management, and operations to improve workflows, optimize sales processes, and elevate the overall customer experience.
- Participate in cross-functional initiatives and continuous improvement efforts that drive sales growth and operational excellence across AKG.
Education and Experience Required:
- High school diplomas or equivalent.
- 2+ years of experience in sales support, customer service, or a similar role.
- Proficiency in CRM systems and sales tools (e.g., Excel including vlookups and pivots, Salesforce)
Preferred Skills and Abilities:
- Strong organizational and multitasking skills with exceptional attention to detail.
- Excellent communication and interpersonal skills, with a collaborative and solutions-oriented mindset.
- Customer-focused with a commitment to delivering exceptional service and solutions.
- Highly adaptable and flexible, with the ability to pivot seamlessly between tasks and priorities.
- Strong problem-solving and analytical skills.
- Team player capable of thriving in a cross-functional environment.
Job Type: Regular Full-time
Expected Hours: Monday-Friday, 8:00am-5:00pm
Pay: $25-27/hour
Hybrid work schedule - 3 days a week in our Vernon Hills, IL office.
Comprehensive benefits package offered.
Must be authorized to work in the United States on a full-time basis
Skills Required
- High school diploma or equivalent
- 2+ years of experience in sales support, customer service, or a similar role
- Proficiency in CRM systems and sales tools (Excel including VLOOKUPs and pivots, Salesforce)
- Authorization to work in the United States on a full-time basis
- Strong organizational and multitasking skills with attention to detail
- Excellent communication and interpersonal skills
- Customer-focused with commitment to delivering exceptional service
- Adaptable, flexible, strong problem-solving and analytical skills, team player
What We Do
Automotive Keys Group (AKG) is a Private Equity backed, high growth specialty automotive products business providing industry leading solutions to its customers throughout North America. AKG is a leading remanufacturer and distributor of replacement (aftermarket) automotive keyless entry remotes, other key replacements and related equipment. The Company sells into a variety of end markets through several sales channels and customer-facing brands. With a diverse set of supplier relationships, the Company provides a comprehensive product offering for over 95% of the vehicles on the road.
Why Work With Us
One of the primary drivers of AKG’s success to date is its differentiating culture. AKG team members are highly motivated, take their work seriously, but have fun and don’t take themselves too seriously.
