Job Summary
To provide assistance in any of the 3 Event Support functions – Data Management, Event Relations and Event Support
Data Management – the team will manage and maintain the RX database which may include but is not limited to lead generation, data
enrichment, data cleansing and data validation
Event Relations – the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites,
information dissemination, data verification, pre / post-show survey and matchmaking
Event Support – the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events
Accountabilities
Data Management:
Generate leads for our events based on show brief provided by BU
Enrich current database through internet research
Update or remove existing contacts on the database through internet research
Validate existing contacts / leads on our database
Event Relations:
Execute campaigns to invite visitors to our event
Proactively calls visitors or exhibitors to disseminate information
Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking)
Event Support:
Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a
supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA
Job Specifications
Core Competencies
Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing
Data and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry specific trends and demographics
Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and on-going issues through effective use of available resources and decision flows
Facilitation: The rudiments of an effective facilitator such as attributes and presentation skills
Campaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platforms
Hard/Technical, Soft Skills and Complimentary Skills
Basic knowledge in Microsoft Word, Excel and Powerpoint
Strong analytical, quantitative and deductive reasoning skills
Keen attention to details
Strong verbal and written communication skills
Able to handle objections from customer
Excellent customer service skills
Project Coordination
Stakeholder Management
Proficient in German and / or French
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [email protected] or if you are based in the US you may also contact us on 1.855.833.5120..
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Top Skills
What We Do
LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world.
We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets, monitoring their brands and competition, and in mitigating business risk. We collaborate with universities to educate students, and we support nation-building with governments and courts by making laws accessible and strengthening legal infrastructures. We partner with leading global associations and customers to collect evidence against war criminals and provide tools to combat human trafficking.
LexisNexis Legal & Professional, which serves customers in more than 130 countries with 10,000 employees worldwide, is part of RELX Group, a global provider of information and analytics for professional and business customers across industries.
