Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 800 employees, across 14 locations, and six Security Operations Centres (SOCs)—including locations in Dublin, Sofia, Stockholm, Madrid and Cape Town—we support more than 2,500 clients across a wide range of industries.
Over 80% of our team are technical experts, focused on helping clients proactively identify, protect, detect and respond to threats in an ever-evolving cyber landscape. Our security-first approach positions cyber resilience as a business enabler, empowering organisations to operate with confidence.
At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.
Job Role & Responsibilities
- Actively contributes to the growth of Integrity 360 business through providing sales support
to the Field and Desk Based Teams customer base you are aligned to.
- Management of inbound customer calls on the mail sale phone number
- Liaising with distribution partners to ensure quotes are requested, checked for accuracy, and
uploaded to Salesforce
- Ensure customer records are kept up to date on CRM tool
- Ensure and that orders are processed, and PO are issued to Partners in timely manner
- Prepare and send welcome packs to customers following receipt of orders
- Use online partner portals to keep vendors informed on opportunities
- Assist with internal queries from finance, operations, resourcing, and technical teams
- Hold regular review session with the Field and Desk Sales Team’s that you are aligned to,
providing updates on any issues / risks
Order Management
- Complete Due Diligence on order processing e.g. are EE’s, PO’S attached to OPP
- Assist virtual team with the resolutions of queries on orders processed
- Provide updates on open orders and any potential delays
- Liaise with resourcing team on open projects and provide customers with updates
where no PM resource is assigned
- Production of customer welcome packs
Finance
- Resolution of customer billing queries
- Ensure PO’s are receipted in a timely manner and the renewal details are entered
correctly
Operations
- Process Deal Registration
- Creation of new product codes on Salesforce
- Production of SOW for Client Partners
Competencies
- Adopts and practises a Right First-Time approach
- Ability to work independently and be a self-starter while also being capable of working
- within a dynamic and highly distributed team environment.
- Understanding of the sales process, margin retention, and the ability to collaboratively.
- Excellent written and verbal communication skills.
- Experience in Microsoft Office
- To maintain regular and focused contact with members of the virtual team including, PreSales, Practice Consultants, Project Management and Service teams
What you bring to us
- Should have 2 years sales support / account executive
- Works on own initiative and is continually looking at ways to improves performance
- Demonstrate an understanding of the Integrity360 portfolio and competitive market
- Awareness of the Business Arena
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What We Do
Integrity360 is one of Europe’s leading cyber security specialists operating from office locations in the UK, Ireland, Bulgaria and Sweden. The group provides a comprehensive range of professional, support and managed cyber security services that identify and assess, protect and prevent, detect and analyse and respond and recover cyber risks and threats. Working either independently or as an extension of a organisations own team Integrity360 strengthen security postures for both mid market and enterprise organisations across a wide range of sectors including financial services, insurance, government, healthcare, retail, telecoms and utilities. During June 2021 the company received a major strategic investment from leading London based private equity firm August Equity as part of a significant growth and expansion plan that will build the brand international With four Security Operation Centres, the company offers a complete end-to-end security services offering to its clients, covering their security from every angle. Its services include Managed Security, Cyber Security Testing, Incident Response, Security Integration and Cyber Risk & Assurance services. Its 300 clients can be found in all business verticals and include some of the largest and most well-known brands in the country. What sets Integrity360 apart is its excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in the company are some of the greatest in the industry and clients remain with Integrity360 because they can rely on and trust them to go above and beyond to ensure their needs are met. Integrity360 is listed multiple time in the Gartner Market Guides for Managed Security Services.
