Hours: Full Time - 40 hours per week (Monday – Friday)
Location: Seoul, South Korea
Contract: Permanent
Closing Date: Sunday 19th July 2026
At Virgin Atlantic, we believe that everyone can take on the world, and it's our mission to become the most loved travel company. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
Working as part of a team within Sales Operations, accountable for providing full assistance to our B2B commercial partners and the Sales team within the South Korean market by delivering an exceptional customer-focused service and achieving/exceeding groups revenue targets. Working closely with your counterparts in our Global Sales Support teams and Airline Partners to ensure a seamless service for our mutual customers.
Day to Day
- You will provide daily operational support to our South Korean B2B travel agency partners and corporate customer base.
- Responding efficiently to all account queries both internally and externally, by phone and email to agreed SLA (Service Level Agreements)
- You’ll work with various internal departments, Account Managers and the Sales Leadership Team to ensure a first contact resolution
- Supporting the Sales team with varying administrational duties. Managing a number of sales-related tasks simultaneously, for example coordinating familiarisation trips and events
- Establish and develop relationships with varying levels of partners. Positively position the Virgin Atlantic Airways Sales Team to promote accessible, efficient and experienced service at all times
- Efficiently manage and negotiate Group Travel quotes with customers and internal teams to drive revenue growth for Virgin Atlantic Airways
About you
This is a fantastic opportunity for someone who has excellent organisational skills who can work quickly, efficiently and accurately, with the ability to communicate at various levels with different types of partners. If you have these skills, along with the skills and experience below, we’d love to hear from you!
- Excellent organisational skills with the ability to work well under pressure
- Proficient user of Microsoft Office Suite programmes and has working knowledge of a GDS.
- An understanding of Virgin Atlantic products and services
- Handling a variety of situations simultaneously as well as having excellent time management skills.
- Understanding and knowledge of CRM
- Fluency in both Korean and English (written and spoken).
Why join us?
We’re building a long-term presence in Korea and we invest in our people accordingly.
- Permanent employment with a defined contribution pension plan to support your long-term financial security.
- Comprehensive group insurance including medical, critical illness and dental coverage.
- Annual comprehensive health screening support.
- 15 days annual leave from Year 1, increasing with service, plus Korean public holidays and paid sick leave.
- Festive allowances for Lunar New Year and Chuseok.
- Access to Virgin Atlantic staff travel benefits.
- Structured onboarding
- We’re not just launching a route, we’re building capability and presence for the long term.
Be yourself – Our differences make us stronger
Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.
Skills Required
- Excellent organisational skills and ability to work well under pressure
- Proficient user of Microsoft Office Suite
- Working knowledge of a Global Distribution System (GDS)
- Understanding and knowledge of CRM systems
- Understanding of Virgin Atlantic products and services
- Fluency in Korean and English (written and spoken)
- Excellent time management and ability to handle multiple situations simultaneously
What We Do
Virgin Atlantic first took to the skies in 1984 to shake things up, bringing a sparkle of red, a touch of wit and a passion for flying to the grey world of airlines. We fell in love with creating the best experience in the skies for our customers, and they fell in love with us right back. Since then we’ve become Britain’s second largest carrier, with non-stop transatlantic routes including New York, Orlando, the Caribbean, Delhi and Johannesburg. And thanks to our hugely successful joint venture with Delta, Air France and KLM, we can seamlessly connect our customers to over 350 cities across North America, Europe and the UK. Today, we want to empower everyone to take on the world. The customers we proudly fly and our people who go the extra mile. As we embark on a brand spanking new era of travel, it gives us more opportunities to do things differently and lead the way with fresh ideas. This means becoming more sustainable for our planet and our destinations, and working hard to make travel open to everyone, no matter who you are, who you love or where you go. And of course never, ever, forgetting the small stuff - like the clink of champagne glasses on a special occasion or a cheeky cream tea at 30,000 feet.
