Position Title:
Sales Support Coordinator
Reports to (POSITION):
Sales Support Manager
Team:
Sales Support Team
Department:
Sales
Grade (If Applicable):N/A
PURPOSE OF JOB:
(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)
To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships.
To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.
KEY RESPONSIBILITIES:
- Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA
- Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
- Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
- Log deal registration for qualifying opportunities and understand how GP can be maximised from these
- Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA
- Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date
- To advise customers on licensing procedures and discuss purchasing options with them
- Management of Customer Relationship Management System (Dynamics) for allocated accounts
- Assist Account Manager with monthly forecasting and account mapping
- Ensure all orders are processed accurately in line with operations procedures
- Ensure all outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required
- Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals
- Complete operational tasks across all vendors including management of all renewals and annuity business
- Regular liaison with the relevant personnel within our customers’ organisation (specifically at Purchasing level) & build relationships on a day-to-day basis
- Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
- Training customers on vendor portals and management of these and their benefits
- Collate and prepare data for customer QBR meetings
- Attend Customer review meetings & perform Operational health checks on a regular basis
- Provide cover for members of your team as necessary
- Generation of incremental business opportunities through strong customer relationships.
- Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available
- To be able to source pricing for all vendors and be able to digest new licensing information and explain this back to the customer
WIDER TEAM NETWORK
(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)
Internal
- Sales, Vendor Alliances, Managed Vendor Services (Renewals), Consultancy, Purchasing, MS Operations & Service Operations
External
- Working directly with our mainstream Distributors & Partners and Key Vendors where we purchase directly
QUALIFICATIONS, EXPERIENCE, & SKILLS:
(DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)
Educational Qualifications:
- Minimum A-Levels (A-C) English & Mathematics
- Batchelor’s Degree in a relevant subject
DESIRABLE
Other Requirements
- Good understanding of IT (specifically software) and Business IT challenges
DESIRABLE
- Interest in furthering Sales career by gaining supported experience dealing with customers
DESIRABLE
- A proven track record of excellent customer service
ESSENTIAL
CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)
(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)
- Organised individual with excellent time management
- Accuracy and attention to detail essential
- Copes well under pressure and can meet deadlines
- Excellent verbal and written communication with customer service/facing skills essential
- Self-motivated and able to take responsibility
- Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
- Intermediate-level skills in use of Microsoft Office suite applications
- Tenacious, outgoing, and quick to learn
- Adaptable and forward thinking
Skills Required
- Minimum A-Levels with grades A-C in English and Mathematics
- Bachelor’s degree in a relevant subject
- Good understanding of IT, software, and business IT challenges
- Proven track record of excellent customer service
- Excellent organization and time-management skills
- Accuracy and attention to detail
- Ability to work under pressure and meet deadlines
- Excellent verbal and written communication and customer-facing skills
- Self-motivated and able to take responsibility
- Commercial acumen and ability to drive positive commercial outcomes
- Intermediate Microsoft Office skills
- Tenacity, adaptability, forward thinking, and willingness to learn
- Interest in developing a sales career through customer-facing experience
What We Do
Bytes Software Services is a UK and Ireland IT solutions provider that helps organizations improve technology efficiency and security. The company delivers tailored technology solutions across cyber security, digital workspaces, hybrid infrastructure, public cloud, and licensing and management. It partners with major technology vendors, including Microsoft and AWS, and provides services to businesses and government organizations through established IT frameworks.
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