The largest used car dealership in Ohio is booming with business and we need some great phone warriors!
Are you a self starter? Do you practice and believe in providing A1 customer service?
Are you motivated to advance your career?
Do you like to stay busy?
If yes, then we want Y O U!
Summary
The Customer Service Sales Support Representative is responsible for receiving, processing, verifying, and distributing information from inbound and outbound calls to include, but not limited to, inquiries on new and pre-owned vehicles, dealership generated internet leads, and providing general information.
You will be speaking to a lot of people each day. The nice thing is that they are all WARM LEADS. (No cold calling)
Essential Duties
Work cohesively with the assigned sales staff to ensure customer follow up and engagement is being completed.
Ensure all contacts are professional, courteous and noted in the system with a significant message which benefits the customer and dealership resulting in an in-store visit
Translate, with sales staff, the best contact method for the customer, i.e.: email, phone or messaging
Anticipate timely follow-up with prospects
Review prospect information to ensure dealership is receiving all relevant information needed
Assist in overflow phone calls and internet leads
Other duties assigned
Requirements
Self Starter mentality and ambitious spirit
Eagerness to learn and improve
Excellent communication skills and follow up
Driven by results
Ability to sit for prolonged periods of time
Clean driving record and valid driver's license
Ability to pass a background check and drug screening
What We Offer
Medical, Dental & Vision Insurance
Company Paid Life Insurance
401K Plan + Match
Generous Paid Time Off
Up to 3 Weeks Paid Vacation
Growth Opportunities
Promote From Within
Paid Training
Employee Vehicle Purchase Plans
Family Owned and Operated
Long Term Job Security
Health and Wellness
Discounts on Products and Services
Cell Phone Discounts
Fitness Membership Discounts
Referral Bonus Opportunities for all employees up to $3,250
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state or local laws.
Skills Required
- Self-starter mentality and ambitious spirit
- Eagerness to learn and improve
- Excellent communication and follow-up skills
- Results-driven attitude
- Ability to sit for prolonged periods
- Clean driving record and valid driver's license
- Ability to pass a background check
- Ability to pass a drug screening
What We Do
Fred Martin Superstore is a premier automotive dealership in Norton, Ohio, specializing in the sale of new and used vehicles. They offer a wide selection of Chrysler, Dodge, Jeep, RAM, and Fiat brands, as well as all makes and models of used vehicles, backed by their 'Customer Happiness Guarantee'.
