Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.
Teya exists to change that.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you
What will you be doing?
You will be joining an energetic and diverse UK Operations team, where we put world-class service at the heart of everything we do. This role will be supporting our sellers across the UK, including our Independent Sales Channel, Field Sales Channel and Partnership. We assist our sellers and members through multiple communication channels to educate them about our products and resolve their requests. We always listen to them suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.
Day-to-day you will be:
Answering a high volume of incoming calls/emails/web chats
Providing 1st line support and dealing with call queries, questions and escalations from our sellers
Maintain accurate and consistent record keeping while updating notes on the database
Taking care of complaints and escalating as and when necessary to senior management
Assist senior management by identifying trends and issues
What are we looking for?
Previous experience in an inbound customer services or technical support role
Technically astute
Ability to problem solve and work under pressure
High level of accuracy and attention to detail
Ability to act on own initiative, within set guidelines to support customers
Experience providing advice, guidance or technical support over the telephone
Team player
Passionate about people, driven by impact, and motivated to make every interaction count.
What can we offer you?
Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.
Cycle-to-Work Scheme.
Health and Life Insurance.
Pension Scheme.
25 days of Annual Leave (+ Bank Holidays).
Possibility to travel to different offices around Europe.
Office snacks every day.
Friendly, comfortable and informal office environment in Central London.
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Skills Required
- Previous experience in an inbound customer service or technical support role
- Technical aptitude
- Problem-solving ability and ability to work under pressure
- High level of accuracy and attention to detail
- Ability to act independently within set guidelines
- Experience providing advice, guidance, or technical support over the telephone
- Team player
- Passion for people and motivation to make every interaction count
Teya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Teya and has not been reviewed or approved by Teya.
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Equity Value & Accessibility — Broad-based stock options (USSOP) are described as available from day one, giving employees an immediate ownership stake. This equity component sits alongside cash pay and role-specific incentives, especially in commercial teams.
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Healthcare Strength — In core markets, private medical coverage and life insurance are offered, with wellbeing platforms such as Gympass/Wellhub also noted. These provisions are presented as meaningful pillars of the package where available.
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Leave & Time Off Breadth — Approximately 25 days of annual leave plus bank/public holidays are outlined for certain locations, alongside a hybrid work model. These time‑off provisions are positioned as a notable part of the advertised package.
Teya Insights
What We Do
At Teya, we believe small, local businesses are the heartbeat of every community. Teya was founded to help small, local businesses thrive. We exist to make business smoother, simpler, and more rewarding for the people who keep our communities alive. That means exceptional support, intuitive solutions, and a team truly invested in our Members’ success. To us, they’re more than customers – they’re part of a community built on trust and shared ambition. That’s why we proudly say: “Member since.” It’s our way of honouring every relationship and building a stronger, more connected future together.
Why Work With Us
We’re a fast-growing European fintech helping small, local businesses thrive. We value simplicity, teamwork, and impact. At Teya, you’ll join a diverse, passionate team where ideas matter, growth is encouraged, and every action helps real people and communities succeed, every single day.
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