Sales Support Administrator

Posted 2 Days Ago
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Hemiksem, BEL
In-Office
Mid level
Energy
The Role
Manage the full order-to-cash process as primary contact for regional customers and distributors. Process and follow up orders, coordinate with production, warehouse, supply chain, marketing and transport, handle billing and after-sales support, and provide administrative support to commercial managers while monitoring forecasts to prevent production peaks.
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Company Description

Wolf Oil Corporation is a Belgium based an independent lubricants company. We specialize in bringing our customers tailored, technology-enhanced lubricants that make engines better, faster, greener and cleaner.

    Job Description

    As sales support administrator, you are responsible for the coordination of the full order to cash process. You are the first contact for the customers in your region for questions related to the order-to-cash process including after sales care.

    Your responsibilities:

    You are the central contact for the customers/distributors in your region.  

    You manage the entire order-to-cash process, from order processing and follow-up with your different stakeholders (production, warehouse, marketing, supply chain, ..) to transport arrangement, billing and after-sales.

    You work in tandem with and offer administrative support to the commercial managers of the region.

    You are the pivot between the internal organization and the customer. You will regularly consult with or coordinate with various internal departments (logistics & supply chain, production, sales, marketing, etc.).

    You work in close consultation with the supply chain department to follow up on the forecasts in order to prevent peaks in the production process.

      Qualifications

      Higher degree & preferably 1-5 years in a similar administrative, logistics & sales support function.

      You are administratively strong, have a commercial, positive, driven and service-oriented attitude.

      You have strong organizational skills, adaptability and the ability to work well in a structured team.

      Your effective communication and interpersonal skills enable you to build positive, productive relationships within your network;

      You have an entrepreneurial mindset, are hands-on and know how to set your priorities. You also work independently and are solution oriented.

      Fluency in English is a must. Other languages, especially Russian, are an asset.

        Additional Information

        We offer you:

        • a varied and challenging role within a dynamic company (in Hemiksem), with ambitious projects on the horizon;
        • a family atmosphere with a diverse and international team of almost 300 specialists;
        • an organization where there is room for initiative and creativity, a culture known for collaboration & collegiality;
        • we offer you flexible working hours and the opportunity to partially work from home;
        • a solid training and support with personal development at the core;
        • a competitive remuneration package supplemented with various extra-legal benefits (iPhone & mobile subscription, hospitalization insurance, outpatient care insurance, group insurance, meal vouchers, 3 extra leave days, benefit card Ekivita, bicycle leasing, ..).

         

        Our products

        We produce lubricants for all sorts of applications, from passenger cars to bikes and even construction machines, at our HQ in Hemiksem, Belgium. We blend these products in bulk as well as for our own two brands, Wolf and Champion. Thanks to the high quality of our products, we managed to engage in premium partnerships like WRC and Junior WRC, BMW EWC, Bud Racing,...

         

        Our Way of Working

        At Wolf Oil Corporation, our dynamic, innovative, and open structure reflects our values of being connectedcommitted to excellence, and entrepreneurial. This adaptability allows us to navigate the ever-changing realities of the industry with confidence. Like the essential flow of lubricants in an engine, our energy and teamwork drive us to go the extra mile, time after time.

         

        As an organization

        • We prioritize co-creation and teamwork, reflecting our belief in being truly connected.
        • We maintain an agile and open approach, minimizing focus on hierarchy.
        • We stay attuned to the world around us, fostering authentic, long-term business relationships.

         

        Our colleagues

        • Embody an entrepreneurial and adventurous spirit.
        • See change as a catalyst for growth, embracing innovation.
        • Share a can-do mentality, ready to roll up their sleeves when needed.
        • Work pragmatically, both as individuals and in teams, staying committed to excellence in everything they do.

        Skills Required

        • Higher degree
        • 1-5 years in administrative, logistics or sales support (preferable)
        • Strong administrative skills
        • Commercial, service-oriented and driven attitude
        • Strong organizational skills and adaptability; ability to work in a structured team
        • Effective communication and interpersonal skills
        • Entrepreneurial, hands-on, able to prioritize and work independently; solution oriented
        • Fluency in English
        • Knowledge of other languages, especially Russian
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        The Company
        Hemiksem
        201 Employees
        Year Founded: 1955

        What We Do

        Wolf Oil Corporation is the company that is revitalizing the lubricants industry with exciting and visionary marketing combined with a very hands-on way of running our business. We provide a ‘can-do’ culture that offers a remarkable amount of freedom. Our corporate culture combines high performance and personal involvement with a uniquely open, accessible and casual work environment. We stretch individual capabilities by encouraging and inspiring our employees to take initiative and to be audacious. This creates a fun and challenging work environment where opportunities can be seized to create your own growth path within a dynamic and ever-changing market environment.

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