Duties of the Sales Supervisor at AMIRI include, but are not limited to:
- Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including: Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADT).
- Maintain a strong drive for results and a positive, team first attitude at all times.
- Ensure a welcoming client-focused environment which includes offering best in class service, in person, over the phone, and through electronic communication.
- Demonstrate exceptional product knowledge, engage clients through the craftsmanship & narratives of products.
- Partner with store and corporate management teams to ensure that each client issue is properly resolved to the benefit of the business.
- In coordination with management, participate in floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Assist in preparing, packing, wrapping merchandise upon request.
- Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and complying with operating procedures.
- Keyholder; opening & closing procedures.
Knowledge, Skills, and Ability Requirements:
- 3+ years Retail Sales and/or Client Service experience in a luxury consumer goods environment.
- Ability to develop strong and lasting relationships with people through strong communication, organization, and follow-through skills.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Provide outstanding customer service across all mediums (in-person, written, phone, etc).
- Read, count, and write to accurately complete all business and client-related transactions.
- Ability to prioritize tasks and manage time in a fast-paced environment.
- Ability to work assigned shifts with reasonable flexibility, including nights, weekends, and holidays as scheduled.
- Ability to operate all equipment necessary to perform the job (answering phones, operating cash register, using computers, and all other office equipment).
- Willingness to adhere to all company policies, procedures, regulations, and standards.
Skills Required
- 3+ years retail sales and/or client service experience in a luxury consumer goods environment
- Proven ability to develop strong client relationships through communication, organization, and follow-through
- Provide outstanding customer service across all mediums (in-person, phone, written, electronic)
- Demonstrate exceptional product knowledge and engage clients on product craftsmanship and narratives
- Participate in inventory and cycle counts and follow loss-prevention operating procedures
- Keyholder experience including opening and closing procedures
- Ability to read, count, and write to accurately complete business and client transactions
- Ability to operate necessary equipment (phones, cash register, computers, office equipment)
- Ability to prioritize tasks and manage time in a fast-paced environment
- Ability to work assigned shifts with flexibility including nights, weekends, and holidays
- Willingness to adhere to all company policies, procedures, regulations, and standards
What We Do
Established in 2014 by Mike Amiri, the luxury menswear and womenswear brand, AMIRI, marries refined craftsmanship with the glamor of LA’s authentic skate and street culture. An LA native, founder Mike Amiri began his career in fashion by handcrafting unique stage pieces for iconic hard rockers such as Axl Rose and Steven Tyler. Eternally intrigued by such dark, heroic figures, his flair for tapping into this rock ‘n’ rock ethos led him to design an exclusive capsule collection for the LA-concept store, Maxfield. Since this debut collection, Mike established a distinct design signature with his deconstructed, hand-embellished denim jeans, leather jackets, grungy flannel shirting and graphic tee-shirts — all grounded in the nostalgic touchstones of his Californian youth. Early styles, like the MX1 jeans and Bandana Buckle boots, remain the pillars of AMIRI today, and the designer’s nascent DIY sensibility has since evolved into a studied and distinct savoir-faire. Today, AMIRI presents a collection bi-annually at Paris Fashion Week and is available from some of the most renowned retailers worldwide, such as Barneys, Bergdorf Goodman in New York, Galeries Lafayette in Paris, Selfridges in London and Joyce in Hong Kong. As its global presence grows, AMIRI remains faithful to its roots: each garment is still a labor of love, cut from the finest fabrics, produced in majority in LA, and often even hand-finessed in-house. More recently, production of leathergoods and tailored suiting moved to Italy. Since 2018, Mike Amiri has been a member of the CFDA. In 2018, he was also nominated for the Swarovski Award for Emerging Talent at the CFDA Fashion Awards and honored with the Emerging Talent Award at the Footwear News Achievement Awards. In 2019, Mike was nominated for the Menswear Designer of the Year at the CFDA Fashion Awards.
