Ingram Content Group (ICG) is on the lookout for a Sales Specialist to join our team in our La Vergne, TN office in the greater Nashville area. This person will provide support to the Director and National Account Managers (Wholesale/CDF) and assist in managing the team’s assigned bulk and CDF clients. Collaborates with the existing customers and prospects to represent IBC in the promotion, coordination, and participation of selling Ingram Book Group programs, products, systems, and services to new and existing clients. Provide coverage to the sales team when they are on vacation or traveling on business. Explains the company’s terms, policies, and procedures and, under direct supervision, integrates customers into Ingram Book Group.
Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.
Required Qualifications:
- HS Diploma or GED required
- 2 years’ experience in sales OR book industry
- 2 years’ experience in customer service
- Intermediate to proficient EXCEL skills with over 2 years of hands-on experience to include data manipulation/design, charts and formulas
- Intermediate to proficient PowerPoint skills with over 2 years of hands-on experience
Preferred Qualifications:
- 4-year degree preferred
- Book industry background or experience
- Strong organizational skills
- Strong communication skills
- Strong EXCEL and PowerPoint skills
- Ability to multi-task
Key Responsibilities:
- Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations.
- Ensures high post-sales satisfaction by working with the sales team to facilitate positive long-term relationships and high potential for repeat business with customers.
- Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments.
- Works with other Ingram departments and business units to effectively manage and support all new accounts.
- Performs account maintenance/set up and support Account Managers (Wholesale/CDF).
- Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
- Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.
- Works with Account Managers in a project management role to initiate, monitor and manage various projects.
Hiring Salary Range: $59,464 - $74,110k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional InformationPerks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EOE-Race/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Skills Required
- High school diploma or GED
- Two years of experience in sales or the book industry
- Two years of customer service experience
- Intermediate to proficient Microsoft Excel skills, including data manipulation, design, charts, and formulas, with over two years of hands-on experience
- Intermediate to proficient Microsoft PowerPoint skills with over two years of hands-on experience
- Four-year degree
- Book industry background or experience
- Strong organizational skills
- Strong communication skills
- Strong Excel and PowerPoint skills
- Ability to multitask
Ingram Content Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Content Group and has not been reviewed or approved by Ingram Content Group.
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Fair & Transparent Compensation — Pay is considered decent or competitive for the area in several roles, especially in warehouse and entry-level positions. Feedback suggests overtime opportunities can reliably boost take-home pay.
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Healthcare Strength — Health coverage is often highlighted as solid, with some roles noting day-one eligibility. This stability is cited as a reason some employees remain, particularly in physically demanding warehouse roles.
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Retirement Support — A 401(k) with employer match is commonly referenced as part of the package. This element contributes to perceptions of a standard, dependable benefits offering.
Ingram Content Group Insights
What We Do
The world is reading. Ingram helps connect our world with the books they want—print and digital—when they need them, in the simplest ways. To better serve an increasingly connected global community of readers we are transforming the book industry for the better: through smart leadership, cutting-edge technology, and revolutionary innovations in the manufacture and distribution of books. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print on demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.
