As a member of the Sales team you will play a key role in helping people love Helcim. You will help source new merchants; helping them find value in what we do. You will look for continuous opportunities to build your understanding of our product and our customers (talk to them!). You’ll pair that knowledge with The Way of the Helcim to engage with our customers in a human sales process that starts with ‘hello’ and seeks to deliver a solid understanding of our service and how they can use it to their full advantage. Nothing makes you happier than building a relationship, sharing your knowledge and helping a small business succeed.
We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the Sales team, its connection to our customers, and drive ever greater sales results. You will ensure our company remains true to our mission of being the most loved payments company from the very beginning of our customer’s experience with us.
Are You Our Next Builder? 🛠️
Has previous experience in SaaS, technology or financial services sales is an asset.
Excellent written and verbal communication skills
A strong time-management and organizational skills
Is proficient with G Suite (Gmail, GDocs, GSheets, etc)
Intuitive, self-motivated and positive
Has past experience in a technical customer service position and sales is an asset
✨ Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.
The Role: What You’ll Own 🔑
Identify and interact with new merchants through an array of channels (web, phone, chat, in-person) to help them understand what we do, how we can help, and recruit them to and/or enhance adoption of our service.
Cultivate a deep understanding of Helcim, our payments services and tools (and how they fit into the wider payments market), and the problems our merchants are trying to solve - and show them how we can help solve those problems.
Get results - drive growth in both new sign ups and look for way to improve our sales outreach.
Be an ambassador -> connect with and understand them, act in their best interests, follow-up on time, answer questions completely, set expectations and live up to them.
Set up sales calls/meetings to demo and explain our service and platform to prospective merchants.
Guide merchants through our sign up process and help resolve queries about our Fees, Terms of Service, Acceptable Use Policy, etc.
Conduct cost comparisons for new prospects.
Work with Success, Support, Marketing, Partnerships, Product and Dev teams to continually evolve sales and signup processes to drive strong results in inbound and outbound new merchant sign ups and product adoption.
Benefits
Helcim was founded with a mission at heart: to be the world’s most loved payment system. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.
At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more in our culture book; The Way of the Helcim.
We Are Builders: We don't wait for solutions; we create them.
The Harder Path: We choose what’s difficult because it’s more rewarding.
Creating Trust: We earn it every day by being our best selves.
Company of Many: We’re a collective force. Great teams do great things.
Ownership: Every single team member gets Stock Options. You own a piece of what you build! 📈
Health First: Comprehensive benefits + a Health Spending Account (HSA) starting on Day 1. 🦷
Flexibility: Hybrid life! We’re in-office Mon/Wed/Fri and remote Tue/Thu. 🏠
Family Support: Top-ups for maternity leave and "bonding breaks." 👶
Rest & Recharge: Paid vacation + a full company break in December. ❄️
Growth: $500 annual training budget to keep your skills sharp. 📚
Skills Required
- Excellent written and verbal communication skills
- Strong time-management and organizational skills
- Proficiency with G Suite, including Gmail, Google Docs, and Google Sheets
- Self-motivated, intuitive, and positive approach
- Previous SaaS, technology, or financial services sales experience
- Previous technical customer service and sales experience
What We Do
Helcim provides Canadian & American businesses an opportunity to accept credit card payments at affordable & transparent rates. A wide range of online, ecommerce, cloud-based, mobile & retail payment platforms allows Helcim to offer a total payments solution. The lack of cancellation fees, no monthly minimums & the removal of long-term contracts have made Helcim the preferred choice for credit card processing. It's the fair & transparent pricing structures that help Helcim build long-term relationships with each of our merchants, clients & partners.
