Location: United States
Working Style: Remote
Overview
Do you have a passion for helping businesses automate their customer service operations and gain valuable insights from their customer conversations? Do you enjoy exploring innovative ways to leverage conversational data to improve customer experience and drive business outcomes? If so, we’d love to have you join our US team as a Sales & Solutions Engineer.
In this role, you will showcase Sestek’s Conversational Automation solution suite, including Conversational Intelligence, Agent Copilot, and Agentic AI powered by home-grown core technologies such as Speech Recognition, Text-to-Speech (TTS).
Who we are
We are a global technology company developing AI-powered conversational solutions that empower organizations to become more data-driven, enhance operational efficiency, and deliver superior customer experiences.
We are an R&D center, with a team of more than 100 engineers specializing in Text-to-Speech, Speech Recognition, Natural Language Processing, and Voice Biometrics technologies. Since 2022, we have been part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and have grown into an international organization with more than 500 employees.
We serve more than 500 enterprise customers across 20 countries in the US, Europe, and MENA regions.
What you’ll do
- Partner closely with Sales Directors, Channel Sales Managers, Account Managers, Product Managers, and Project Managers to understand customer needs and support the sales process.
- Conduct product demonstrations and technical presentations, helping customers understand the value and capabilities of our Conversational Analytics and Conversational Automation solutions.
- Lead customer discovery sessions, translate business requirements into technical solutions, and design solutions that address customer pain points and meet customer requirements.
- Scope, lead, and manage Proofs of Concept (POCs), working closely with customers and internal teams to ensure successful outcomes.
- Develop Statements of Work (SOWs) and other solution-related documentation based on customer requirements.
- Participate in solution delivery as the voice of the customer, communicating customer requirements and feedback to our central teams.
- Act as a liaison between customers and our central Solution and Professional Services teams to support on-site solution and Professional Services delivery.
- Build strong relationships with both technical stakeholders and business leaders, ensuring that proposed solutions address both technical requirements and business objectives.
What we’re looking for
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Electronics, or a related field is preferred.
- Experience in sales engineering, solutions consulting, or product management within customer service automation, contact center technology, Conversational AI, Speech Analytics, Speech Recognition, Virtual Agents, Voice Biometrics, or related technologies.
- Hands-on technical skills, strong interpersonal abilities, and excellent written and verbal communication skills.
- Strong attention to detail, analytical thinking, and problem-solving capabilities.
- Strong customer focus and the ability to build trusted relationships with technical and business stakeholders.
- Ability to participate in technical discussions with IT teams while understanding and addressing the requirements of business stakeholders.
- Ability to manage multiple priorities and deliver high-quality work within deadlines.
- Based in the USA and willing to travel up to 25% of the time.
- Excellent written and verbal communication skills in English.
At Sestek we believe in all-inclusive organizational culture. We respect diversity and inclusion. All candidates are considered equally regardless of their race, religion, color, age, sex, sexual orientation, gender identity or expression, national or ethnic origin, marital status, family status, disability, genetic characteristics.
As SESTEK, we place great importance on protecting your personal data. Within the scope of our recruitment processes, you may access the Candidate Privacy Notice regarding the processing of your personal data via the links: English Version / Turkish Version
Skills Required
- Experience in sales engineering, solutions consulting, or product management within customer service automation, contact center technology, Conversational AI, Speech Analytics, Speech Recognition, Virtual Agents, or Voice Biometrics
- Hands-on technical skills and ability to conduct product demonstrations and technical presentations
- Ability to lead customer discovery sessions, scope and manage Proofs of Concept (POCs), and develop Statements of Work (SOWs)
- Strong interpersonal abilities and ability to build trusted relationships with technical and business stakeholders
- Excellent written and verbal communication skills in English
- Strong attention to detail, analytical thinking, and problem-solving capabilities
- Ability to participate in technical discussions with IT teams while addressing business stakeholder requirements
- Ability to manage multiple priorities and deliver high-quality work within deadlines
- Based in the USA and willing to travel up to 25% of the time
- Bachelor's degree in Computer Science, Engineering, Information Systems, Electronics, or a related field
What We Do
SESTEK is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe. SESTEK was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.
