The Role
Sells luxury vehicles, guides customers through product selection, prepares sales paperwork, meets monthly sales goals, follows dealership processes, maintains prospect and owner follow-up systems, and ensures customer satisfaction. The role also requires product and sales training participation, knowledge of automotive sales laws, and professional customer engagement.
Summary Generated by Built In
Jaguar Land Rover of Buffalo is looking to add onto our team an experienced luxury brand Sales Associate.
Essential Job Functions:
- Maintain a professional personal appearance
- Sell and deliver a minimum amount of vehicles each month
- Write a complete sales order and process paperwork in accordance with dealership policies
- Utilize dealership sales control and follow-up systems
- Attend all product, sales, and employment related trainings as instructed by management
- Stay up-to-date on new products and services within the industry
- Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
- Maintain a prospect development system.
- Conduct business in an ethical and professional manner.
- Know and understand the federal, state and local laws that govern retail auto sales.
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
- Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
- Fully explain the product performance, application, and benefits to prospects.
- Establish personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
- Follow up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
Schedule:
- 5 day work week, Sundays off and one weekday.
- Availability Monday - Friday 9am - 7pm and every Saturday 9am - 5pm required.
Qualifications:
- Luxury sales experience required, automotive preferred
- Successful Sales / Customer Service experience
- Exceptionally strong communication skils
- Valid Driver's License
Skills Required
- Luxury sales experience; automotive sales experience preferred
- Successful sales or customer service experience
- Exceptionally strong communication skills
- Valid driver's license
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The Company
What We Do
Northtown Automotive Companies is one of Western New York's largest automotive groups, growing from a small used car operation into a comprehensive network. They represent brands such as Toyota, Honda, Lexus, Subaru, Hyundai, Volkswagen, and Porsche, providing a complete range of services including new and pre-owned vehicle sales, maintenance, parts, and collision repair in a customer-focused environment.
