To provide exceptional customer service to all Goodwill customers while helping to maintain the cleanliness of the Salvage Outlet sales floor and present a positive image of Goodwill to the community. Contribute to the overall smooth operation of a fast-paced retail environment. This position reports to the Salvage Outlet Manager who evaluates performance annually.
In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Essential Job Functions:- Greet customers warmly, provide excellent customer service, unload donations efficiently, and address customer inquiries promptly to ensure a positive shopping experience.
- Process customer purchases accurately using the POS system, handle cash, credit, and debit transactions accurately, monitor cash drawer for discrepancies, and assist with end-of-day cash balancing and deposits.
- Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
- Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
- Monitor the store for shoplifting, ticket switching, and unauthorized access to restricted areas.
- Safely transport tables and materials to and from the sales floor in a timely manner.
- Sort, prepare, and process salvage materials from various storage units (gaylords, poly carts, tables, and cages) for shipment and warehousing.
- Uphold cleanliness and housekeeping standards in both warehouse and sales areas.
- Other duties as assigned by supervisor.
- Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
- Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
- Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
- Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
- Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
- Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
- Authorized to work in the United States.
- Flexible availability.
- Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
- Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.
Skills Required
- Excellent customer service skills with ability to engage donors and create a welcoming experience
- Friendly, approachable demeanor demonstrating patience and professionalism
- Strong attention to detail when sorting, inspecting, and pricing donated items
- Ability to quickly learn and apply donation policies, identifying acceptable and non-acceptable items
- Basic understanding of safety protocols including proper lifting techniques and hazard awareness
- Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization
- Strong teamwork and communication skills to collaborate with colleagues and supervisors
- Authorized to work in the United States
- Flexible availability
- Frequent bending, twisting, reaching, pushing/pulling, crouching, kneeling, and lifting/moving up to 50 lbs
- Ability to safely operate material handling equipment, use PPE, and operate light industrial machinery
- Cash handling and POS operation, including accurate transaction processing and end-of-day cash balancing
What We Do
Goodwill Industries of Michiana, Inc. is a leading private, not-for-profit corporation that provides retail services to fund free community, career, and education programs across Northern Indiana. Its mission is to provide jobs, training, and placement services for people with barriers to employment by expanding their opportunities and occupational capabilities in response to local needs, offering critical community-based services.
