Sales Product Specialist

SUMMARY:

A Product Specialist is an entry level position for our dealerships to gain the skills and knowledge to have a successful sales career.  Product Specialists will be well informed about our vehicles, culture, and process to ensure and deliver an excellent customer experience, while working in a cohesive environment.

ESSENTIAL DUTIES

• Greets all customers in a timely, professional, and pleasant manner that arrive on the dealership lot no matter what department they are here for.
• Works service lane during morning shift to assist with checking customers in and building customer relationships.
• Performs hand-off to the sales rep and assist with the sales process.
• Ensures inventory is always in peak presentation and that inventory is rotated weekly.
• Exhibits a high level of commitment to customer satisfaction.
• Ensures product knowledge is continuously updated and effectively utilized.

• Walks the lot reviewing inventory every day first thing in the morning, when not actively working on the service lane.
• Walks the dealership to make sure all areas are clean and presentable.  GOLD look.
• Keeps the work area clean and ensure that no customer information is exposed to maintain compliance with various FTC requirements.
• Checks in with the Sales Manager for an outstanding item that may need to be addressed.
• Learns and effectively utilizes the steps of the sales process.
• Be attentive on the phone and at the dealership for any potential customers.
• Shadows and assists salespeople with any deals.
• Cleans and organize the showroom before closing for the day.
• Learns to effectively utilize CRM platform and associated tools.
• Ensures all factory training is completed in a timely manner.
• Ensures auto academy training is completed in a timely manner.
• Understands and effectively implements Concepts Phone Training to make and receive calls and secure appointments.
• Walks the lot at day's end, double check to ensure all vehicles are locked and there are no empty spots in the vehicle line-up.  Pick up any rubbish.
• Locks and secures both front and rear entrance.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
• Understands, implements, and adheres to Company Safeguards Policies.
• Complete and remains current with all mandatory factory/manufacturing, safety compliance, Safeguard requirements, and cybersecurity training.
• Maintains a professional business appearance.

ADDITIONAL DUTIES:

• Assists the detail department with any backlog of inventory and vehicles that are being delivered.
• Assists with transferring vehicles to other locations as needed.
• Assists the Internet Marketing Manager and Management team with Sales Events.
• Performs other duties as assigned by the Service Manager or COO.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or GED. 

COMPUTER SKILLS:

• Basic computer skills
• Basic Microsoft Office skills
• Basic Google Suite skills
• Proficient with Email & Communication

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to speak, read, and write fluently in English.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
• Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Manufacturer Training
• Must have and maintain a current valid Driver's License with a clean Driver’s Abstract.

MENTAL DEMANDS:

• Ability to work with multiple projects, tasks and deadlines.
• Continuous alertness and attention to detail, concentration and ability to perform mathematical calculations to produce accurate work
• Ability to work and effectively communicate with leadership and Store Personnel on time-sensitive matters.

WORK HOURS:

• Regular Sales Department Hours
• Longer hours may be required for Sales Department Events

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or listen.  The employee frequently is required to stand, walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, and outside weather conditions.  The employee is occasionally exposed to wet and/or humid conditions.  The noise level in the work environment is usually moderate.