You will join the Order Management division of the Customer Operations organization with around 75 colleagues based in Gdynia. Altogether our major responsibility is to provide administrational support to our client-facing teams (usually these are Account Managers from the Sales department). As Order Management Specialists we cooperate with a number of internal teams and sometimes we also directly support external clients.
WHY IS THIS JOB IMPORTANT?
As a Sales Order Specialist you will facilitate all administrative processes to assure that our client signs the proper contract, receives access to use our products and is correctly billed. We call our service “order to cash” because we manage the series of tasks that need to be processed from the moment the client puts an order till the invoice is paid.
SOME OF THE DAILY TASKS YOU WILL PERFORM:
• Preparing contracts for clients who decide to buy our products or services
• Creating client’s accounts and granting system permissions for the proper services
• Managing billing process and assure that clients receive correct invoices
• Resolving compliance issues in cooperation with Compliance & Legal Teams
• Operating on a number of internal tools and applications related to customer relationship management (CRM)
• Responding to clients’ queries assuring the highest standards of customer service
WHAT DO YOU NEED TO BRING?
• English language fluency (minimum B2) and German or French
• Excellent communication skills to feel comfortable when collaborating with a number of different teams
• Excellent organizational skills and ability to quickly learn new processes and applications
• Very good analytical and critical thinking skills to enable you to look for alternative solutions when facing e.g. system errors
• Strong computer skills, including experience with Microsoft Office applications
• Aptitude for work in a fast paced and goal-oriented environment
YOU WILL BE EVEN MORE COMPETITIVE WITH:
• Previous experience in using CRM platforms such as Siebel or Salesforce and/or billing systems such as SAP
Career Stage:
AssociateCompensation Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł78,800 - zł124,600. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for our Annual Bonus Plan (”bonus plan”). Target Bonus % will be commensurate with role level and posted career stage. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.Benefits Information:
LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
What We Do
LSEG (London Stock Exchange Group) is a diversified international markets infrastructure business —earning our clients’ trust for over 300 years. That legacy of customer-focused excellence ensures that you can rely on our expertise in capital formation, intellectual property and risk and balance sheet management. As global leaders in financial indexing, benchmarking and analytic services, we offer unrivalled access to international capital markets. Our high-performance technology solutions enable companies worldwide to access funds for growth and development. And with our Data & Analytics, Capital Markets and Post Trade divisions, we provide a comprehensive, integrated suite of trusted financial market infrastructure services that help our customers pursue—and achieve—their ambitions. You can count on our open access model for unparalleled partnership, flexibility, stability, and support across all of our businesses. That’s how we make a difference— ensuring people can meet their potential—worldwide.
