About Us
Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by seven Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, Johannesburg and Cape Town.
With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.
At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.
Job Role
The Sales Order Processing role ensures customer orders are captured, validated, processed, and delivered accurately and efficiently while maintaining financial and compliance controls. It sits at the heart of the Order-to-Cash (O2C) cycle. This role involves managing sales documentation, preparing reports and quotes, and supporting the team in achieving sales targets through effective organization and customer service.
Responsibilities
- Actively contributes to the growth of Integrity360 business through providing sales support to the Field and Desk Based Teams customer base you are aligned to.
- Management of inbound customer calls on the main sale phone number.
- Liaising with distribution partners to ensure quotes are requested, checked for accuracy, and uploaded to Salesforce.
- Ensure customer records are kept up to date on CRM tool.
- Ensure and that orders are processed, and PO are issued to Partners in timely manner.
- Prepare and send welcome packs to customers following receipt of orders.
- Use online partner portals to keep vendors informed on opportunities.
- Assist with internal queries from finance, operations, resourcing, and technical teams.
- Hold regular review session with the Field and Desk Sales Team’s that you are aligned to, providing updates on any issues / risks.
- Order Management - complete Due Diligence on order processing e.g. are EE’s, PO’S attached to OPP; assist virtual team with the resolutions of queries on orders processed; provide updates on open orders and any potential delays.
- Finance - resolution of customer billing queries; ensure PO’s are receipted in a timely manner and the renewal details are entered correctly.
- Operations - process Deal Registration; creation of new product codes on Salesforce; production of SOW for Client Partners.
- Verify customer details, credit status, and contract terms.
- Ensure compliance with internal financial and legal policies.
Required Skills
- Should have sales support / account executive experience in international company.
- Perfect English command both verbal and written.
- Ability to work independently and be a self-starter while also being capable of working within a dynamic and highly distributed team environment.
- Experience in Microsoft Office.
- Experience with Salesforce is considered a strong plus.
- Understanding of the sales process, margin retention, and the ability to collaborate.
- Ability to maintain regular and focused contact with members of the virtual team including, Pre-Sales, Practice Consultants, Project Management and Service teams.
- Organized and punctual.
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Skills Required
- Sales support or account executive experience in an international company
- Fluent verbal and written English
- Ability to work independently and as part of a distributed team
- Microsoft Office experience
- Understanding of the sales process and margin retention
- Ability to collaborate with sales, pre-sales, consulting, project management, and service teams
- Strong organization and punctuality
- Salesforce experience
What We Do
Integrity360 is one of Europe’s leading cyber security specialists operating from office locations in the UK, Ireland, Bulgaria and Sweden. The group provides a comprehensive range of professional, support and managed cyber security services that identify and assess, protect and prevent, detect and analyse and respond and recover cyber risks and threats. Working either independently or as an extension of a organisations own team Integrity360 strengthen security postures for both mid market and enterprise organisations across a wide range of sectors including financial services, insurance, government, healthcare, retail, telecoms and utilities. During June 2021 the company received a major strategic investment from leading London based private equity firm August Equity as part of a significant growth and expansion plan that will build the brand international With four Security Operation Centres, the company offers a complete end-to-end security services offering to its clients, covering their security from every angle. Its services include Managed Security, Cyber Security Testing, Incident Response, Security Integration and Cyber Risk & Assurance services. Its 300 clients can be found in all business verticals and include some of the largest and most well-known brands in the country. What sets Integrity360 apart is its excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in the company are some of the greatest in the industry and clients remain with Integrity360 because they can rely on and trust them to go above and beyond to ensure their needs are met. Integrity360 is listed multiple time in the Gartner Market Guides for Managed Security Services.
