The Role
The Sales Order Management Specialist will manage accurate sales order processing, collaborate with teams to resolve issues, and ensure customer satisfaction through effective communication and problem-solving.
Summary Generated by Built In
Our Partner is a multinational company in the field of BSC. They started to expand in Budapest in 2013 and the company currently employs 500+ people. They are serving their customers in 17 different languages with a focus on IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management.
In this position you will be responsible for:
- Efficient Order Processing: Own the timely, accurate entry of sales orders into the system, ensuring compliance with customer SLAs and expectations
- Collaborative Problem-Solving: Partner with internal teams, including Purchasing, to resolve non-standard orders and handle issues like margin blocks, credit breaches, or export controls
- Lead with Accuracy: Examine customer orders, ensuring specifications, quantities, pricing agreements, and all other requirements are flawless before processing
- Drive Satisfaction: Handle returns, process credits, and resolve any order or invoice queries with speed and efficiency, ensuring a right-first-time approach
- Stay Ahead: Continuously update your systems knowledge, ensuring you stay on top of any changes and new tools to improve order management
- Customer Success Champion: Regularly collaborating with internal teams to obtain information related to sales order processing
- Create Value: Select the appropriate delivery service, configuration, and other value-added services as required by the customer.
Requirements
- You have 1-2 years of experience in Sales Operations and/or a Customer Service environment
- You have a good command of spoken and written English and Dutch (additional German or French could be an advantage)
- You have strong orientation toward customer service with exceptional communication skills to build relationships and resolve issues
- You have the ability to work seamlessly with internal teams to drive results and ensure customer success
- You possess the reliability, conscientiousness, and a proactive approach to ensure accuracy in every order
- You have basic knowledge of MS office (additional SAP knowledge would be an advantage).
Benefits
- Competitive salary and benefit package.
- Development opportunities: Language courses & talent programmes, training opportunities and career path.
- Hybrid work arrangement (3 days of home office per week).
- Friendly, open-minded business culture.
Skills Required
- 1-2 years of experience in Sales Operations and/or Customer Service
- Good command of English and Dutch
- Exceptional communication skills
- Basic knowledge of MS Office
- SAP knowledge
- Ability to work with internal teams
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The Company
What We Do
IDBC Group is a digital recruitment company and an IT & HR services firm, acting as one of Hungary's leading external IT resource providers, specializing in executive search, IT contracting, RPO, and workforce leasing services.
