Sales Order Coordinator
Company Description
Temperature Equipment Corporation (TEC) is a leading distributor of Carrier Corporation's premium HVAC brands, including Carrier®, Bryant®, WeatherMaker®, Day & Night®, and Heil®. As the largest distributor of HVAC equipment in the Midwest, TEC has built a strong reputation for over nearly 90 years for technical expertise and unmatched product availability. TEC continues to serve commercial and residential HVAC needs with dedication to excellence.
Job Description
As a Sales Order Coordinator, you will play an integral role in entering and managing customer orders. We work closely with multiple departments to manage the complete order lifecycle – from entry to delivery and billing. These orders may be sourced from our local stock or via PO sourcing to our vendors. Coordinators process orders submitted by our sales team as well as our E-Commerce website. They are responsible for ensuring all details are correct. The Sales Order Department also operates as a live call center, serving as a primary point of contact between our customers, sales team, and operations.
Essential Duties and Responsibilities
- Order entry & processing of Ecommerce orders
- Logistics planning for daily deliveries
- Field calls from contractor/customer base from our Call Center requesting information, product selection or order placement
- Monitoring orders entered and maintaining backlog
- High volume professional email correspondence and order confirmations
- Investigating and resolving order discrepancies and issues
- Maintain a working knowledge of various equipment lines and coordinating accessories
Required Skills, Knowledge, and Abilities
- High School Diploma and/or at least 2 years of administrative, coordination, or order processing experience exceptional customer service
- Extensive knowledge of MS Office (Excel, Word, & Outlook)
- Great attention to details and problem-solving abilities
- Phenomenal teammate who is flexible and adaptable
- A self-starter with strong work ethic with strong critical thinking skills
- Ability to manage multiple projects while keeping details correct
Preferred Skills, Knowledge, and Abilities
- Associate’s degree and/or 5 years of administrative, coordination, order and project management experience.
- Knowledge of HVAC, distribution, procurement and supply chain a plus.
Working Conditions & Physical Requirements
General office environment
Requires seating for extended amounts of time, manual dexterity for working with computer keyboards.
Job Location
Tinley Park, IL
Full Time – Mon – Fri (8:00am – 5:00pm/9:00am – 6:00pm)
One Rotating Saturday shift (8:00am to 12:00pm) Approximately once every 6 weeks
Salary Expectations
Pay Range: $20.00 - $24.00
Preferred Qualifications- High School Diploma and/or at least 2 years of administrative, coordination, or order processing experience exceptional customer service
- Extensive knowledge of MS Office (Excel, Word, & Outlook)
- Great attention to details and problem-solving abilities
- Phenomenal teammate who is flexible and adaptable
- A self-starter with strong work ethic with strong critical thinking skills
- Ability to manage multiple projects while keeping details correct
Skills Required
- High school diploma or 2+ years administrative, coordination, or order processing experience
- Extensive knowledge of MS Office (Excel, Word, Outlook)
- Exceptional customer service and professional email/call communication
- Strong attention to detail and problem-solving abilities
- Flexible, adaptable team player
- Self-starter with strong work ethic and critical thinking skills
- Ability to manage multiple projects while keeping details correct
- Associate's degree or 5 years administrative/coordination/order and project management experience
- Knowledge of HVAC, distribution, procurement and supply chain
What We Do
Temperature Equipment Corporation (TEC) is a leading wholesale distributor of commercial and residential HVAC brands, including Carrier, Bryant, WeatherMaker, Day & Night, and Heil. Headquartered in Lansing, IL, it operates as a Watsco company and a joint venture with Carrier Corporation, providing a comprehensive range of heating, ventilation, and air conditioning equipment and supplies throughout the Midwest region to its various partners.
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