Contracts Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLLT Revenue Enablement Contracts Manager - Contracts & Deal Operations (Chicago or Atlanta based)

Mission: Drive revenue growth by accelerating deal velocity through strategic contract negotiations, risk mitigation, and sales process optimization. Serve as the critical link between legal compliance and business objectives, ensuring deals close efficiently while protecting company interests.  This role requires someone who sees contracts as revenue enablement tools, not compliance hurdles - a business partner who gets excited about helping sellers win while protecting company interests.

Strategic Responsibilities:

Revenue Partnership & Deal Velocity

• Partner with Sales Teams as an extension of their deal strategy, removing contracting friction that impacts close rates and deal size

• Negotiate enterprise SaaS agreements, MSAs, and SOWs, upsell, cross sell, renewals and terminations with decision-making authority up to defined risk thresholds, minimizing approval friction.

• Analyze deal structures and pricing models to optimize revenue recognition and reduce legal risk while maintaining competitive positioning

• Drive continuous improvement in deal cycle time through template optimization, playbook development, and process automation

Business Impact & Risk Management

• Identify and mitigate terms that may impact margin, cash flow, and renewal likelihood

• Develop and execute contracting strategies that support business objectives including expansion revenue, multi-year commitments, and strategic partnerships

• Proactively identify and resolve potential deal blockers before they impact forecasted revenue

• Collaborate with Product, Finance, Security, Risk and Legal teams to structure complex deals involving custom development, integrations, or non-standard deployment models

• Manage contract terminations, billing disputes, and customer escalations to protect revenue and maintain relationships

• Lead renewal negotiations and expansion discussions to maximize customer lifetime value

• Resolve payment issues and billing concerns in partnership with Finance team

Process Innovation & Enablement

• Build and optimize contract templates, terms libraries, and approval workflows that reduce cycle time without increasing risk

• Train and enable sales teams on contract positioning, negotiation tactics, and competitive differentiators

• Manage contract repository and data analytics to identify trends, bottlenecks, and optimization opportunities

Essential Qualifications:

Technology Sales Operations Experience

• Minimum 7 years in contract negotiations within technology companies, with at least 3 years partnering with the business in deal desk, sales operations, or revenue operations roles

• Deep expertise in SaaS business models including subscription pricing, usage-based billing, and enterprise licensing structures

• Proven track record managing enterprise B2B technology deals ($100K+ ACV) through complex sales cycles

• Experience with CRM systems (Salesforce preferred), CPQ tools, and contract lifecycle management platforms

Strategic Business Acumen

• Bachelor’s degree in business, legal studies, or equivalent experience in technology sales environment

• Demonstrated ability to balance legal compliance with business objectives under tight, rapid-paced deal deadlines

• Experience working autonomously with defined decision-making authority and escalation protocols

Partnership & Communication

• Exceptional relationship-building skills with sales teams, legal counsel, and C-level stakeholders

• Proven ability to translate complex legal concepts into business language and vice versa

• Track record of driving process improvements that measurably impact deal velocity or win rates

• Thrives in a fast-paced environment with a solution-oriented “yes, and here’s how” mentality that energizes our sellers and customers.

Preferred Qualifications:

• Experience with Adobe Sign, DocuSign, or similar e-signature platforms

• Federal/government contracting experience for public sector deals

• Legal operations or paralegal background in technology companies

Success Metrics:

• Deal cycle time reduction

• Contract approval bottleneck elimination

• Sales team satisfaction

• Revenue impact through optimized deal structures

• Risk mitigation effectiveness

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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