The Sales Operations Supervisor is responsible for the sales process to reference customers in quantitative terms (budget, turnover, profitability) and qualitative terms (application of the Brand instructions in the choice of products), operating in line with the instructions received. The Sales Operations Supervisor supervises the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions regarding product choice are respected.
The main objectives of the position include:
Supervision, execution, and guarantee of all activities related to product management, space design, and, in general, preparation of sales campaigns for showrooms, including support in scheduling appointments with customers, in line with the Brand guidelines
Upon request of the Management, planning of the sales campaign and support in defining the budget, ensuring the achievement of quantitative and qualitative objectives in terms of purchase orders
Support the Sales Direction in developing the reference market and channel (customers and sales)
Verifies the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions are respected
Studies and processes a preliminary evaluation of assigned customers to define a product assortment compliant with the customer type and maximize company profits
Maintains and promotes constant contact with the network to analyze, manage, and report any customer complaints and product trends
Deepens and keeps their knowledge of the collection and seasonal projects constantly updated
Contributes to the development of the sales team's skills through suitable online and offline training activities. These skills must include, in particular: products, customers, and sales techniques
Develops the reference market by identifying new business opportunities and growing the assigned customer portfolio
Fluent in Italian and English (spoken and written)
Proven experience in showroom management
Previous experience in a luxury environment is highly preferred
A natural ability to build long-term, trust-based relationships with clients
Excellent organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, deadline-driven environment
Flexibility and willingness to travel
Skills Required
- Fluent spoken and written Italian
- Fluent spoken and written English
- Proven experience in showroom management
- Previous experience in a luxury environment
- Ability to build long-term, trust-based client relationships
- Excellent organizational skills and ability to manage multiple priorities
- Flexibility and willingness to travel
What We Do
An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences. We are looking for travel companions. Travelers willing to explore new skills and abilities that have the shape of water and can adapt to different situations and find new paths not yet covered.
