*The language requirements for this position are fluency in spoken and written professional English AND French. Candidates without this will not be considered.
LATRO is a multinational company with worldwide operations and support offices. Headquartered in the United States, we have major operating offices in Dubai, UAE and Amman, JOR, as well as personnel based in every major global region. We are a thriving multicultural, globally positioned team of seasoned technical and business industry experts, driven by our mission to help communication and fintech service providers thrive in the digital era through our expert technologies and trusted services, empowering them to connect the world.
We provide innovative RAFM (Revenue Assurance and Fraud Management) and AI/ML Analytics-driven solutions as well as comprehensive telecom application managed services to the telecommunications and Fintech industries. A recognized and trusted name in the industry for more than a decade, we believe that helping our customers safeguard their bottom lines powers investment and fuels job sustainment, resulting in overall economic growth where it is most needed.
We are an agile, non-bureaucratic company characterized by technological innovation, extraordinary effort, and dedication to our customers and employees. The atmosphere is dynamic and fast paced, shifting rapidly to the pressing needs of our customers.
We believe that our success is driven by the talent and dedication of our team. When you join us, you’re not just starting a job – you are embarking on a fulfilling career journey offering you the opportunity to grow, embrace innovation, experience meaningful work, and collaborate with a global team of expert colleagues across diverse disciplines. All in addition to a competitive compensation package.
Our supportive, collaborative work culture is a hallmark of the LATRO employee experience. To learn more about our core values and organizational culture, including from some of our existing team members, as well as the application process, please visit our Careers Page.
As Sales Operations Specialist, you will be responsible for the management of LATRO’s CRM platform (HubSpot) and its content and accuracy, coordinate and align with marketing to support on campaign launches and follow-ups, setup and execute own outbound email marketing outreach activities using company tools, work with sales staff to assist with their business development activities and post meeting follow ups. You will also be focusing on identifying new business contacts and opportunities (e.g. via LinkedIn), building strong existing client relationships, and executing ad hoc strategic initiatives that align with our business goals. You will collaborate closely with various departments to ensure a cohesive approach to pipeline health including monitoring, expansion, and reporting.
The Sales Operations Specialist reports to the VP of Sales and collaborates with the marketing, pre-sales, product, finance teams, bid management and overall global sales team. This position is remote and must support GMT- GMT+4 time zone.
JOB RESPONSIBILITIES
- Maintain the Hubspot CRM info and keep other sales related tools and reports updated
- Collaborate with Marketing to develop and help plan and execute marketing campaigns to support Sales and business development efforts
- Identify and contact new leads and prospects unsolicited with the goal of passing qualified opportunities to the sales team
- Support the Sales Directors in online sales calls and needed and assist in the follow activities post meetings
- Provide general support to Sales team members to achieve the Sales/BD goals
- Collaborate with internal teams, including product management, presales, finance, and bid management to support account management activities.
- Monitor and analyze key performance metrics to assess the effectiveness of Sales/BD strategies
- Prepare reports from HubSpot and Excel for senior management on Sales/BD activities and outcomes and present these in team meetings
- Work with Bid management to identify and target new prospect organizations for vendor registration
JOB SKILLS AND QUALIFICATIONS
- A minimum of 5 years of prior full-time employment, with working history in a sales operation and or a business development role, preferably within a technology vendor (Telecom or Fintech industry a plus)
- Bachelor degree in a commercial or technical area
- Advanced user of Hubspot
- Fluency in spoken and written professional English; French is a must, while Arabic is a plus
- Proficiency in Microsoft Office Suite
- Excellent professional communication and analytical skills
- Strong sense of ownership, accountability, discipline and self-motivation
- Ability to manage and prioritize multiple concurrent tasks with excellence
- Eager to grow and learn
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What We Do
LATRO is a thriving multi-cultural, globally positioned team of seasoned technical and business industry experts energized by ensuring the financial health of our customers – driving innovation to solve their complex business problems. A recognized and trusted name in the global telecommunications industry for more than a decade, we help our customers across the world unlock value in their data assets and protect incomes – putting revenue back in their hands where it belongs. We provide the valuable data insights they need to take action. We believe, and agree with our customers, that recovering and protecting revenue fuels national investment, promoting job creation and sustainment resulting in overall economic growth where it is most needed.
