Sales Operations Specialist

Tenchi is a Cyber Security company building innovative technology focused on Third-Party Cyber Risk Management for businesses. Founded by serial entrepreneurs and supported by solid institutional investors, we are driven to disrupt this fast-growing industry.

Tenchi was created to tackle a real challenge: companies often face security risks because their third-parties don’t maintain the same level of cyber protection. This gap leaves even the largest organizations potentially vulnerable to incidents they can’t directly control. That’s exactly where we step in.

Our TPCRM SaaS solution, Zanshin, is the only global TPCRM solution that offers both inside-out and outside-in visibility - combining external attack surface monitoring with automated, continuous, and non-intrusive assessments of cloud infrastructure (IaaS, PaaS, SaaS) and security controls.

At Tenchi, we believe that great technology is built by exceptional people. We foster a culture that inspires growth, collaboration, and purpose. Our DNA is rooted in intentionality, transparency, and a strong bias for action. We move fast, communicate openly, and own our impact. We invest in individuals who bring passion, positivity, and a commitment to innovation. Here, diversity is celebrated, backgrounds vary, but shared values unite us all.

As a 100% remote company with team members across Brazil, the US, Canada, Argentina, and Spain, we embrace flexibility while coming together to solve meaningful challenges. If you’re ready to make an impact and thrive in a dynamic environment, Tenchi is the place for you.

As a Sales Operations Specialist (RevOps-focused, with primary emphasis on Sales Ops) at Tenchi, you will play a strategic role in enabling the Sales team to scale efficiently and operate with high data quality, predictability, and performance.

You will be responsible for structuring, managing, and evolving sales processes, metrics, and systems - ensuring that CRM data is reliable, actionable, and aligned with business goals. This role requires a highly analytical, proactive professional who brings ideas, challenges the status quo, and partners closely with Sales leadership and cross-functional teams.

• Own and evolve Sales Operations processes, with a strong focus on pipeline management, forecasting, and performance tracking.
• Manage and administer the CRM (HubSpot), ensuring data quality, correct pipeline stage usage, and adherence to defined sales processes.
• Define, implement, and monitor sales KPIs and indicators, translating them into dashboards and reports within the CRM.
• Ensure all pipeline stages meet required criteria and data standards.
• Analyze key metrics such as:
  - Sales cycle length (time to close deals);
  - Average deal size (ticket);
  - Pipeline health and conversion rates.
• Support sales planning and forecasting, providing insights to leadership based on data;
• Collaborate closely with Marketing, Finance, and other teams, ensuring alignment across the revenue engine.

• Senior-level experience as a SalesOps/RevOps Specialist, preferably in B2B SaaS environments.
• Strong hands-on experience with CRM systems, especially HubSpot.
• Solid understanding of sales pipelines, forecasting, KPIs, and revenue metrics.
• Proven ability to navigate and collaborate across multiple areas (Sales, Marketing, Finance)
• Strong organizational skills and attention to detail, especially related to data quality.
• Highly analytical profile, comfortable working with data to drive decisions.
• Proactive mindset, with the ability to independently identify opportunities for improvement and take ownership.
• Excellent communication and stakeholder management skills.
• Fluent in Portuguese and English (Spanish is a plus).
  

• Experience working in Cybersecurity or B2B SaaS companies.
• Experience supporting sales leadership in strategic planning and decision-making.
• Based in São Paulo (preferred).